Patient Care Navigator

Vivo Infusion®

. Guide patients in coordinating care with outside physician practices and facilities .

Posted 9/30/2026full-timeBoerne • Texas • United StatesJunior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient care capabilities, including coordinating care, managing medical records, and obtaining prior authorizations. Proficient in communication and customer service, ensuring efficient clinic operations and adherence to healthcare standards.

Highest-signal resume keywords

CPR/BLS CertificationClinical ExperiencePhlebotomy SkillsEClinicalWorks ExperienceHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Care ActivitiesMedical Record ManagementPrior Authorization ProcessingLab Specimen CollectionExam Room DisinfectionSupply ManagementTriage Patient CallsReferral AssistanceChart UpdatingHazardous-Material Handling

Soft Skills

Excellent Communication SkillsCustomer ServiceCompassionate PersonalityMultitasking AbilityAbility to Work Under Pressure

Certifications & Qualifications

CPR/BLS Certification

Industry Keywords

HIPAACDC GuidelinesClinical OperationsPatient SchedulingInfection Control

About the role

Key responsibilities & impact

Guide patients in coordinating care with outside physician practices and facilities
Send referrals and medical records
Obtain prior authorizations for MRIs and prescribed treatments
Perform patient care activities according to standards of practice
Room clinic patients in person or virtually and update patient charts
Communicate pertinent patient data to providers and nurses
Greet patients and provide scheduling, phone, and payment support
Oversee efficient turnover of exam rooms
Assist providers in exam rooms as requested
Collect, prepare, and submit ordered lab specimens
Triage patient calls and messages and document them appropriately
Order and manage supplies
Disinfect and stock exam rooms
Obtain records required for patient charts
Report patient issues throughout the treatment day
Assist with hazardous-material handling and storage
Communicate schedule changes and assist with patient rescheduling
Manage incoming mail and deliveries
Report to the Clinical Operations Manager

Requirements

What you’ll need

High school graduate or equivalent, required
CPR/BLS, required
6 months of clinical experience, required
Experience with eClinicalWorks is a plus
1 year in an administrative or customer service role, preferred
Phlebotomy and lab processing skills, preferred
A caring and compassionate personality
Great customer and patient service
Ability to multitask and work under pressure
Excellent communication skills
Ability to assist with referrals, progress notes, medical records, and prior authorizations for MRIs
Ability to assist MDs and NPs
Must maintain confidentiality of company and patient records
Must adhere to HIPPA
Must follow company policies and CDC guidelines for infection control
Must be able to perform the essential duties satisfactorily
Proof of eligibility to work in the US

Benefits

Comp & perks

5% Annual Bonus Potential - Paid Quarterly (Performance Based)
Private Equity for the Greater Good - Company-wide Employee Ownership Program
Medical, Dental, Vision
HSA w/ Employer Contribution
Touchcare - Insurance Concierge Service
401K with Match up to 4%
PTO: Accrual 3+ weeks PTO
PTO Rollover and PTO Donation Program
Wellness Reimbursement Program - $360 Annually
Employee Referral Bonus - Uncapped Bonus Potential
Tuition Assistance Program & Professional Association Reimbursement
Employee Assistance Program (Employer-provided)
Short & long-term disability (Employer-provided)
Life Insurance (Employer-provided)
Opportunities for growth and advancement
Competitive benefits