Patient Care Navigator

Vivo Infusion®

. Serve as the communication hub for patients, referring providers, VIVO Clinical Operations, VIVO Intake Department, RISS Team and PRO Teams .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills to effectively serve as a liaison between patients, providers, and support teams. Proficient in managing patient issues, ensuring compliance, and improving processes within a healthcare environment.

Highest-signal resume keywords

Healthcare ExperienceMedical Terminology KnowledgeMicrosoft Office ProficiencyCustomer Service ExpertiseCritical Thinking Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data Input Technical AbilityBasic Math SkillsMedical Insurance UnderstandingProcess Improvement KnowledgeConfidentiality Maintenance

Soft Skills

Outstanding Communication SkillsInterpersonal SkillsAdaptability to ChangeIndependent Problem-SolvingDecisive Judgment

Tools & Technologies

PC Windows ApplicationsMicrosoft Office Products

Industry Keywords

Patient Care CoordinationOutpatient Clinic ExperiencePatient Experience ImprovementTelephone EtiquetteHealthcare Compliance

About the role

Key responsibilities & impact

Serve as the communication hub for patients, referring providers, VIVO Clinical Operations, VIVO Intake Department, RISS Team and PRO Teams
Establish strong working relationships with assigned physicians/practice managers, RISS and VIVO support teams
Understand and communicate physician preferences for patient care
Establish rapport with patients and caregivers
Investigate, triage, and resolve patient issues
Proactively assist patients to minimize issues
Escalate issues to physicians, department supervisors, or other appropriate parties
Coordinate with support teams for accurate intake registration, insurance verification, scheduling and PRO resources
Evaluate needs and coordinate with the education department to create content/experts for in-services
Support and participate in process improvement efforts
Follow telephone etiquette and service standards when interacting with patients
Support and adhere to VIVO policies and procedures
Ensure accurate and timely responses while promoting efficient patient experiences, reducing financial loss and ensuring compliance

Requirements

What you’ll need

High school diploma or equivalent, required
Minimum 3 years of related prior work experience in a healthcare environment; outpatient clinic settings preferred
Proven competencies can take precedence over prior work experience
Knowledge of medical terminology required
Prior experience working with sensitive information and maintaining confidentiality, required
Proficient (intermediate level of application) with all Microsoft Office Products programs
Outstanding communication and interpersonal skills
Fluent in written and spoken English
Technical ability to navigate a system for data input
Ability to perform basic math sufficient to understand patient financial obligations and concerns
Working knowledge of PC window applications sufficient to input and retrieve data
High level of customer service experience
Ability to adapt to changing technology, policies, procedures and processes
Demonstrated interest in process improvement or adopting new processes and/or technology
Demonstrated ability to understand medical insurance information
Critical thinking, decisive judgment, and ability to work independently with minimal supervision in a hectic environment
Demonstrated success in working remotely
Demonstrated independent thinking and problem-solving skills
Ability to exercise judgment to triage issues and concerns
Ability to switch from one task to another successfully in a fast-paced, ever-changing environment
Ability to perform the essential duties satisfactorily
Ability to meet the physical demands of the role, including vision abilities and standing, walking, talking, hearing, smelling, sitting, stooping, kneeling, bending, crouching, and using hands and arms

Benefits

Comp & perks

Private Equity for the Greater Good - Company-wide Employee Ownership Program
Medical, Dental, Vision
HSA w/ Employer Contribution
Touchcare - Insurance Concierge Service
401K with Match up to 4%
PTO: Accrual 3+ weeks PTO
Rollover and PTO Donation Program
Wellness Reimbursement Program - $360 Annually
Employee Referral Bonus - Uncapped Bonus Potential
Tuition Assistance Program & Professional Association Reimbursement
Employee Assistance Program (Employer-provided)
Short & long-term disability (Employer-provided)
Life Insurance (Employer-provided)
Bonus Plan Target: 5% Annually (Based on Performance)