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Patient Care Navigator – Neurology
Vivo Infusion®. Perform patient care activities according to standards of practice .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient care activities, including obtaining prior authorizations, managing patient records, and assisting healthcare providers. Strong communication and multitasking abilities are essential for effective patient interaction and administrative support.
Highest-signal resume keywords
CPR/BLS CertificationClinical ExperiencePrior Authorization ExpertisePhlebotomy SkillsEClinicalWorks Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Care ActivitiesLab Processing SkillsMedical Records ManagementExam Room PreparationPatient Chart UpdatesScheduling ManagementHazardous-Material HandlingPatient Payment ProcessingTriage SkillsInfection Control Compliance
Soft Skills
Excellent Communication SkillsCaring and Compassionate PersonalityAbility to MultitaskCustomer Service OrientationAbility to Work Under Pressure
Certifications & Qualifications
Medical Assistant Certification or RegistrationCPR/BLS Certification
Industry Keywords
HIPAA ComplianceCDC GuidelinesClinical OperationsPatient ConfidentialityAdministrative Support
About the role
Key responsibilities & impact- Perform patient care activities according to standards of practice
- Room clinic patients in person or virtually and update patient charts
- Communicate pertinent patient data to providers and nurses
- Greet patients and provide administrative/front-end support
- Assist with scheduling and manage incoming and outgoing phone calls
- Process patient payments
- Ensure efficient turnover of exam rooms
- Assist providers in exam rooms as requested
- Collect, prepare, and submit ordered patient lab specimens
- Assist with prior authorizations for prescribed treatments and document them
- Triage patient phone calls and messages
- Order and manage supplies under manager direction
- Disinfect and stock exam rooms
- Obtain records required for patient charts
- Report patient issues throughout the treatment day
- Assist with hazardous-material handling and storage
- Maintain confidentiality of company and patient records
- Communicate schedule changes and assist with patient rescheduling
- Manage incoming mail and deliveries
- Report to the Clinical Operations Manager
Requirements
What you’ll need- High school graduate or equivalent, required
- CPR/BLS, required
- 6 months of clinical experience, required
- Experience with obtaining prior authorizations is essential
- Medical Assistant Certification or Registration preferred
- Experience with eClinicalWorks is a plus
- 1 year in an administrative or customer service role, preferred
- Phlebotomy and lab processing skills, preferred
- Caring and compassionate personality
- Great customer and patient service
- Ability to multitask and work under pressure
- Excellent communication skills
- Ability to assist with referrals, progress notes, medical records, and MRI prior authorizations
- Ability to assist MDs and NPs
- Ability to perform each essential duty satisfactorily
- Ability to comply with company policies, CDC guidelines for infection control, and HIPAA
- Proof of eligibility to work in the US
Benefits
Comp & perks- 5% Annual Bonus Potential - Paid Quarterly (Performance Based)
- Private Equity for the Greater Good - Company-wide Employee Ownership Program
- Medical, Dental, Vision
- HSA w/ Employer Contribution
- Touchcare - Insurance Concierge Service
- 401K with Match up to 4%
- PTO: Accrual 3+ weeks PTO
- PTO Rollover and PTO Donation Program
- Wellness Reimbursement Program - $360 Annually
- Employee Referral Bonus - Uncapped Bonus Potential
- Tuition Assistance Program & Professional Association Reimbursement
- Employee Assistance Program (Employer-provided)
- Short & long-term disability (Employer-provided)
- Life Insurance (Employer-provided)
- Opportunities for growth and advancement
- Competitive benefits