Patient Resource Coordinator

Vivo Infusion®

. Support the Patient Services department and facilitate the infusion admission process .

Posted 9/23/2026full-timeRemote • United StatesJunior💰 $23 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing patient services, including scheduling, data entry, and maintaining confidentiality in electronic medical records. Possesses strong communication skills to effectively collaborate with patients, insurers, and internal teams while adhering to HIPAA guidelines.

Highest-signal resume keywords

Patient Services SupportData Entry and Accuracy AuditsKnowledge of HIPAA GuidelinesProficient in Microsoft ExcelCommunication and Interpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntrySchedulingPatient Record ManagementInsurance KnowledgeMedical TerminologyReferral TrackingExcel Spreadsheet ManipulationDocument CompilationCall TriageConfidentiality Maintenance

Soft Skills

Outstanding Communication SkillsInterpersonal SkillsCollaborationProblem-SolvingTime Management

Tools & Technologies

Microsoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft TeamsElectronic Medical Record SystemsReferral Tracking ProgramsAdobe Standard Tools

Industry Keywords

HIPAA ComplianceMedicare KnowledgeCommercial Insurance BenefitsMedical AuthorizationsBilling Procedures

About the role

Key responsibilities & impact

Support the Patient Services department and facilitate the infusion admission process
Collaborate with and support all Vivo Infusion departments
Assist callers as the first line of the escalation matrix
Schedule follow-up appointments to support continuity of care for existing patients
Review, organize, prioritize, and escalate calls and tasks in a timely manner
Answer a high volume of incoming calls
Provide immediate responses and resolutions to callers
Triage calls based on need and priority to the appropriate department
Research and review charts to provide accurate information
Maintain log notes to ensure continuity of care and communication
Perform data entry and accuracy audits
Document referral progress updates in the referral tracking program
Review daily and weekly schedules for scheduling
Store and locate patient records in appropriate file structures
Maintain knowledge of insurance contracts, formularies, and drug copay assistance program requirements
Follow and uphold HIPAA guidelines
Maintain working knowledge of referral tracking and EMR systems
Use Adobe Standard tools to compile, sort, and orient PDF documents
Manipulate Excel spreadsheets to sort, condense, and prioritize data
Communicate with insurers, referring office staff, patients, vendors, physicians, and internal and clinical staff
Coordinate with Patient Navigator, Medical Records Review, and Patient Resources teams regarding patient accounts, referrals, insurance, financial documents, prior approvals, and coordination of benefits
Use appropriate templates, naming conventions, formats, and email distribution lists for system notations and communications
Assist with projects as assigned
Update tracking systems and spreadsheets
Maintain patient records and confidentiality in the electronic medical record system
Attend required organizational, departmental, team, and performance meetings
Perform other duties as assigned

Requirements

What you’ll need

Minimum 1-2 years of related prior work experience required; proven competencies can take precedence over prior work experience
High School graduate or equivalent; associates or bachelor's degree preferred
Proficient at an intermediate level with Microsoft Outlook, Excel, Word, and Teams
Knowledge of Medicare and commercial insurance benefits, medical authorizations, and billing preferred
Knowledge of HIPAA and medical abbreviations and terminology preferred
Fluent in written and spoken English
Outstanding written, verbal, communication, and interpersonal skills
Experience supporting multiple managers and supervisors
Prior experience working with sensitive information and maintaining confidentiality
Must reside in one of the listed states at the time of employment
Travel may be up to 10%
Overtime and weekend hours may be mandatory during peak seasons and to meet business needs
Ability to perform essential duties satisfactorily, with reasonable accommodations available
Ability to regularly lift/move up to 10 pounds and occasionally up to 50 pounds

Benefits

Comp & perks

Bonus Plan Target: 5% Annually (Based on performance)
Private Equity for the Greater Good - Company-wide Employee Ownership Program
Medical, Dental, Vision
HSA w/ Employer Contribution
Touchcare - Insurance Concierge Service
401K with Match up to 4%
PTO: Accrual 3+ weeks PTO
PTO Rollover and PTO Donation Program
Wellness Reimbursement Program - $360 Annually
Employee Referral Bonus - Uncapped Bonus Potential
Tuition Assistance Program & Professional Association Reimbursement
Employee Assistance Program (Employer-provided)
Short & long-term disability (Employer-provided)
Life Insurance (Employer-provided)
Remote work from a home office
Opportunities for growth and advancement
Competitive benefits