FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Patient Resource Specialist
Vivo Infusion®. Educate and inform patients about insurance benefits and financial responsibilities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient education regarding insurance benefits and financial responsibilities, with a strong focus on communication and relationship-building. Proficient in managing patient caseloads and navigating medical billing and insurance processes.
Highest-signal resume keywords
Insurance Benefits ManagementPatient EducationMedical Billing ExperienceHIPAA ComplianceCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Health InsuranceFinancial Assistance ProgramsEOB ReviewInsurance Coverage InvestigationDocumentation in EMR
Soft Skills
Outstanding Communication SkillsInterpersonal SkillsProblem-Solving Skills
Tools & Technologies
Microsoft OfficeExcelPowerPointTeamsOutlook
Industry Keywords
MedicareCOBRAEGHPPatient Resource ManagementInfusion Company Experience
About the role
Key responsibilities & impact- Educate and inform patients about insurance benefits and financial responsibilities
- Evaluate, educate, and enroll patients in medication/administration assistance programs and financial programs
- Manage a caseload of patients in an assigned territory
- Build relationships with patients, answer questions, and advocate for patient insurance and financial-management needs
- Identify the best available financial resources for patients while considering company revenue
- Document conversations with patients and insurance carriers in the EMR
- Convey written and verbal information to patients, families, supervisors, insurance contacts, and Clinical Operations staff
- Interface with the ROPs department regarding insurance eligibility and benefits
- Communicate with ROPs and management regarding patient accounts, COB issues, EOBs, APPs, authorizations/referrals, and patient responsibility
- Address patient concerns with ROPs and COPs, provide solutions, and follow up on additional assistance from leadership
- Investigate insurance coverage-loss issues and determine actions such as appeals or contacting the Department of Labor or Department of Insurance
- Review EOBs and account notes to assess and advise on patient responsibility
- Recommend insurance options including COBRA, EGHP, Medicare, and other insurance plans
- Assist patients with balances and resolve financial concerns before escalation to collections
- Report to the Patient Resource Manager
Requirements
What you’ll need- High school graduate or equivalent required
- Minimum 2 years working with insurance and benefits in a similar role
- 2 years of related prior work experience required, preferably in an infusion company
- Experience with medical health insurance, medical billing, HIPAA, Medicare, medical abbreviations, and terminology
- 1 year of experience working in a customer service position required, preferably directly with patients
- Outstanding communication and interpersonal skills
- Professional and effective communication with staff members, patients, vendors, and physicians
- Fluent in written and spoken English
- Proficient with Microsoft Office products, including Office, Excel, PowerPoint, Teams, and Outlook
- Must reside in one of the listed states at the time of employment
- Ability to perform each essential duty satisfactorily
- Ability to sit, stand, walk, talk, and hear; occasionally lift and/or move up to 25 pounds
- Excellent visual and manual dexterity
Benefits
Comp & perks- Bonus Plan Target: 5% Annually (Based on performance)
- Company-wide Employee Ownership Program
- Medical, Dental, Vision
- HSA w/ Employer Contribution
- Touchcare - Insurance Concierge Service
- 401K with Match up to 4%
- PTO: Accrual 3+ weeks
- PTO Buy-back, PTO Rollover, and PTO Donation Program
- Wellness Reimbursement Program - $360 Annually
- Employee Referral Bonus - Uncapped Bonus Potential
- Tuition Assistance Program & Professional Association Reimbursement
- Employee Assistance Program (Employer-provided)
- Short & long-term disability (Employer-provided)
- Life Insurance (Employer-provided)
- Remote work from a home office with a secure network