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Collections Strategy Analyst
Vivo (Telefônica Brasil). Manage financial and operational performance indicators for collections service providers (EPS) .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing financial and operational performance indicators, with a strong focus on tracking, analyzing, and improving collections metrics. Proficient in utilizing analytical skills to propose strategies that enhance performance and achieve quality targets.
Highest-signal resume keywords
Performance ManagementKPI AnalysisAgile MethodologyMicrosoft Office ProficiencyPower BI Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial Performance TrackingOperational Performance IndicatorsKPI Model AutomationData AnalysisPerformance Presentations
Soft Skills
Interpersonal SkillsProblem-SolvingTeamworkCuriosityAnalytical Skills
Tools & Technologies
Microsoft OfficePower BI
Industry Keywords
Collections Service ProvidersEPSRecoveriesInventoryProvision for Doubtful Debts
About the role
Key responsibilities & impact- Manage financial and operational performance indicators for collections service providers (EPS)
- Monitor quality processes, review procedures, and recommend improvements
- Track and manage initiatives and indicators to achieve daily, biweekly, and monthly financial and quality targets
- Automate, create, and improve performance indicator and KPI models
- Track and monitor Vivo’s financial indicators, including Recoveries, Inventory, and Agreements (production)
- Support internal teams by sharing information and identifying synergies
- Track, forecast, and analyze EPS collections indicators to increase collections, reduce churn, and lower PDD (Provision for Doubtful Debts)
- Control and explain deviations in collections and PDD results
- Propose strategies and realignment actions to improve results
Requirements
What you’ll need- High school diploma
- Intermediate proficiency in Microsoft Office
- Knowledge of Agile Methodology (preferred)
- Experience managing the performance of outbound partners
- Experience preparing performance presentations
- Experience working with indicators and KPIs
- Structured and objective analytical skills
- Excellent interpersonal skills
- Curious and inquisitive mindset
- Focus on problem-solving and teamwork
- Power BI knowledge is a plus
- Exclusive opportunity for Black and Brown professionals
Benefits
Comp & perks- Flexible benefits platform including gym membership, meal voucher, food voucher, pharmacy assistance, medical and dental coverage, and life insurance
- Corporate mobile phone
- Unlimited voice and data plan
- Special discounts on Vivo landline, broadband, TV, and app services
- Annual bonus or Profit-Sharing Program (PPR)
- Private pension plan
- Subsidy for school, daycare, or nanny expenses
- Remote work up to twice a week
- Flexible working hours
- Birthday day off
- Corporate volunteering program
- Educational Development Program with discounts at educational institutions, certifications, and online courses
- Internal Recruitment Program in Brazil or abroad
- Physical, emotional, and social wellness initiatives, including nutritionists, psychologists, social services, and telemedicine
- Positions eligible for people with disabilities and/or rehabilitated workers