Vivo (Telefônica Brasil)

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Systems Architecture Consultant

Assistant

• Monitor and process customer service activities
• Provide administrative support for the execution of processes related to installations, faults, and service provisioning
• Fulfill requirements for maintaining the Occupational Health and Safety Management System
• Participate in Occupational Health and Safety programs
• Understand and implement Telefônica’s Environmental Policy in daily activities
• Ensure the company’s sound environmental management practices

Technical Assistant – PWD

Consultant

• Analyze data in structured databases
• Build cross-sectional and time-series statistical models related to customer experience, including variable selection, data structuring and transformation, sample selection, training, validation, and deployment
• Develop studies based on unstructured data
• Support business areas in understanding customer satisfaction and the impact of improvement initiatives
• Share results with other business areas
• Act as an ambassador for the company’s purpose
• Work collaboratively and take ownership of your career

Statistics Consultant

• Support the analysis of change requests by verifying the quality and consistency of the information
• Validate change plans according to defined criteria and checklists
• Support the identification of risks, impacts, and dependencies associated with changes
• Verify information related to configuration items (CIs), Service Mapping, and other controls applicable to the process
• Monitor the change queue and outstanding items, helping ensure deadlines are met
• Guide requesters regarding necessary adjustments
• Support operational controls, metrics, and reporting
• Contribute to continuous improvement and process automation opportunities
• Collaborate with technical, support, production, and other teams involved in changes

Junior Systems Analyst

Financial Planning and Analysis

• Lead profitability analyses for products, customers, channels, and segments
• Develop in-depth financial assessments and identify the root causes of results
• Translate complex data into strategic recommendations
• Assess opportunities, risks, and financial impacts of commercial, operational, and strategic initiatives
• Build financial models and sensitivity analyses
• Support planning, decision-making, and investment prioritization
• Identify performance drivers and anticipate trends, risks, and opportunities
• Build and enhance financial and operational KPIs, including Revenue, Margin, CAC, Churn, ARPU, LTV, Payback, and Commercial Efficiency
• Develop executive dashboards and management reports for directors and vice presidents
• Prepare executive presentations with storytelling focused on decision-making
• Partner with Commercial, Marketing, Channels, Product, Operations, and Finance teams
• Ensure the quality, consistency, and governance of information used in analyses

FP&A and Profitability Consultant

• Prepare highly complex economic and financial projections and analyses for new investment opportunities, assessing business risks and benefits
• Model and evaluate scenarios for contracting IT services from major strategic partners
• Consider contracting metrics, contractual SLAs, performance models, and cash flow proposals
• Report strategic demands at both global and local levels by analyzing and processing information related to the internal political context
• Prepare executive decision-support presentations using clear and precise storytelling

Strategic Planning Consultant, IT

Customer Success Manager

• Support the implementation, configuration, operation, and maintenance of CRM campaigns and journeys on automation platforms and in low-code environments
• Configure, launch, and monitor customer engagement journeys across Push Notifications, In-App Messages, App Inbox, Email Marketing, and SMS
• Ensure the ongoing execution and maintenance of journeys with quality, consistency, and adherence to deadlines
• Support the strategic segmentation of the customer base for product marketing, retention, and conversion initiatives
• Support the creation and adaptation of microcopy for push notifications, calls to action, and in-app messages
• Collaborate on the continuous improvement of the in-app user journey and communication personalization
• Formulate hypotheses, structure, and monitor A/B tests involving messages, timing, formats, and channels
• Monitor open rates, CTR, conversion, activation, engagement, retention, and churn, turning data into actionable insights
• Ensure communication governance, contact frequency management, and opt-in/opt-out control, ensuring compliance with privacy requirements and Brazil’s LGPD

CRM Analyst (Mid-Level)

• Research and assess markets in terms of growth, maturity, competition, and trends
• Identify TAM/SAM, estimate market size, and analyze market-entry potential
• Map relevant players, benchmark products, and potential substitutes
• Investigate applicable regulations and resolutions, particularly those issued by the Central Bank of Brazil and SUSEP
• Identify regulatory risks and implications for business rules
• Support the definition of the target audience, value proposition, and product hypotheses
• Conduct or support exploratory customer research to validate interest
• Develop a simplified view of the customer journey and channel strategy
• Identify potential partners, technologies, and required platforms
• Participate in discussions with internal teams, including IT, Legal, Compliance, CX, and Data
• Assess technical complexity, estimate effort, and help create a complexity score
• Contribute to initial budget estimates and feasibility analyses

Strategy and Innovation Consultant – Financial Services

• Support the development of opportunities to monetize assets by rethinking the business model
• Prepare highly complex economic and financial analyses, projections, and valuations
• Develop executive presentations for C-level leadership to support strategic recommendations
• Support the assessment and negotiation of opportunities involving alliances, new businesses, and asset monetization that can generate value for the Company, estimating their strategic and financial feasibility

Senior Strategic Planning, Valuation and Projects Analyst

Backend Engineer

• Develop and enhance Full-Stack solutions used across enterprise platforms
• Contribute to defining and evolving architectural standards
• Develop scalable backend services and reusable frontend components
• Build APIs and integrations between systems
• Ensure software engineering best practices and code quality
• Support technical decisions related to solution architecture
• Contribute to the evolution of frameworks and reusable components
• Analyze and resolve complex technical issues
• Work collaboratively with architecture, product, and other engineering teams
• Support the adoption of technical standards by development teams
• Ensure solution quality, performance, and scalability
• Contribute to the ongoing evolution of the company’s digital platforms

Backend Specialist, Spring Boot

• Serve as the technical leader in defining, implementing, and evolving platforms
• Technically lead end-to-end initiatives, from discovery and design through implementation and support
• Define, develop, and institutionalize architectural standards, specifications, and reference architectures
• Design end-to-end technical solutions for high-transaction-scale environments
• Ensure reliability, scalability, security, and high availability
• Ensure idempotency, consistency, resilience, and low latency across workflows
• Define testing strategies for critical workflows and ensure technical quality
• Implement observability through metrics, logs, tracing, and alerts
• Work closely with product, operations, and enterprise architecture teams
• Support strategic technical decisions
• Serve as a technical reference for the team and raise engineering maturity

Frontend Engineer

• Serve as the frontend (React) technical authority in the evolution of web applications
• Contribute to the definition and evolution of scalable, modular frontend application architectures
• Provide technical leadership in designing digital solutions, ensuring alignment with architectural standards
• Support and guide teams in adopting frontend engineering best practices
• Design and implement reusable components and integrations with enterprise Design Systems
• Evaluate technical trade-offs and support architectural decisions with a focus on performance, scalability, and maintainability
• Evolve frontend frameworks, libraries, and technical foundations
• Ensure technical quality through automated testing and sound development practices
• Resolve highly complex technical issues
• Promote web performance, optimization, loading, and user experience best practices
• Support technical governance and standardization across frontend applications

Frontend Specialist, React

Business Analyst

• Negotiate lease agreements with shopping centers, real estate agencies, investors, and owners of commercial properties, buildings, land, and technical sites
• Analyze the contractual chain and define negotiation strategies
• Conduct market research to identify the average market rate per square meter in the region
• Consolidate information and clauses through a detailed analysis of contract history and financial flows
• Prepare calculation worksheets to ensure that amounts paid are aligned with contractual clauses
• Negotiate the termination of lease renewal proceedings
• Provide support to internal clients
• Collaborate with peer teams and departments
• Support internal and external audits
• Handle landlord-related requests
• Collaborate with Legal, Compliance, and Payments teams

Mid-Level Asset Management Analyst

• Manage real estate sales processes, from asset analysis through transaction formalization
• Negotiate and analyze Purchase and Sale Agreements, deeds, and other instruments related to the transaction
• Conduct financial analyses of real estate transactions, including NPV, collection cash flows, commercial terms, and financial impacts
• Review property records, certificates, corporate documents, and other documents related to the property’s legal and documentary compliance
• Identify outstanding issues, risks, and factors that may affect the sale
• Review and challenge real estate appraisal reports, considering assumptions, comparable properties, price per square meter, areas, methodology, and liquidity
• Challenge assumptions, identify inconsistencies, and propose alternatives
• Liaise with developers, brokers, consultants, legal and finance teams, and other stakeholders
• Manage processes involving multiple stages, documents, deadlines, and stakeholders
• Structure information and present objective, well-supported recommendations
• Use Excel and data analysis to build scenarios and support decision-making
• Prepare executive presentations for the Board of Directors and Executive Vice President
• Summarize complex information, highlighting risks, opportunities, and decision points while developing an executive narrative

Senior Real Estate Asset Management Analyst

Full-stack Engineer

• Serve as a technical reference and support architectural decisions involving the Vivo App, Development Framework, backend services, and content platforms
• Understand how the different layers of the Development Framework work, including web applications, BFFs, microservices, session management, navigation, and integrations
• Support the evolution of integrations between the Development Framework and CMS platforms
• Analyze complex end-to-end issues by investigating logs, configurations, code, integrations, APIs, environments, and dependencies
• Support the diagnosis and resolution of incidents and defects involving multiple squads or technology layers
• Contribute to the design of backend solutions, integrations, and services to advance digital customer journeys
• Participate in solution reviews, code reviews, and architecture discussions
• Work with developers, architects, specialists, product teams, and vendors
• Document technical decisions and share knowledge
• Identify technical risks, dependencies, and impacts in advance

Systems Architecture Consultant

Technical Assistant – PWD

Statistics Consultant

Junior Systems Analyst

FP&A and Profitability Consultant

Strategic Planning Consultant, IT

CRM Analyst (Mid-Level)

Strategy and Innovation Consultant – Financial Services

Senior Strategic Planning, Valuation and Projects Analyst

Backend Specialist, Spring Boot

Backend Specialist, Spring Boot

Frontend Specialist, React

Mid-Level Asset Management Analyst

Senior Real Estate Asset Management Analyst

Senior Software Architect – Tech Lead