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About the role
Key responsibilities & impact- Manage customer service teams
- Technically assess the need for changes to procedures
- Perform configuration, operation, and monitoring procedures for network elements
- Assess the demand for and supply of materials used in service operations
- Request corrections when necessary
- Liaise with departments and suppliers to provide technical assistance for the product
- Analyze and diagnose issues by extracting and analyzing reports
- Implement action plans
- Ensure the availability of resources to establish, implement, maintain, and improve the occupational health and safety management system
- Develop, lead, and promote an organizational culture that supports the results of the occupational health and safety management system
- Understand and implement Telefônica’s Environmental Policy in daily activities
Requirements
What you’ll need- Experience in the telecommunications sector
- Experience in people management
- Experience managing service provider companies
- Exclusive opening for Black and Brown professionals
Benefits
Comp & perks- Flexible benefits platform including gym membership, meal allowance, food allowance, pharmacy assistance, health insurance, dental insurance, and life insurance
- Company-provided mobile phone
- Unlimited voice and data plan
- Special discounts on landline, broadband, TV, and apps
- Annual bonus or Profit Sharing Program (PPR)
- Private pension plan
- Education, daycare, or nanny expense allowance
- Remote work up to twice a week
- Flexible working hours
- Birthday day off
- Corporate volunteering program
- Educational Development Program with discounts at educational institutions, certifications, and online courses
- Internal Recruitment Program in Brazil or abroad
- Physical, emotional, and social health initiatives, including nutritionists, psychologists, social workers, and telemedicine
- Positions eligible for people with disabilities and/or rehabilitated workers