Customer Success Consultant – Implementation I

Vivo (Telefônica Brasil)

. Lead the implementation process for solutions with clients, ensuring successful completion within the established timeframe .

Posted 10/26/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management and client relationship management within the telecommunications and technology sectors, utilizing knowledge of network architecture and protocols to drive successful project outcomes.

Highest-signal resume keywords

Project ManagementClient Relationship ManagementTCP/IP and SIP Network ProtocolsServiceNow, Jira, TrelloTelecommunications Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Management MethodologiesNetwork InfrastructureSwitchesRoutersVLANsVPNsBroadbandCloud ServicesFirewallsCybersecurity

Soft Skills

Excellent CommunicationInterpersonal SkillsResults-Oriented MindsetAnalytical SkillsAbility to Build Relationships

Tools & Technologies

ServiceNowJiraTrello

Certifications & Qualifications

CAPMScrum Foundation

Industry Keywords

TelecommunicationsTechnology SectorNetwork ArchitectureTraditional Telephony SystemsConnectivityMobile Networks

Tech Stack

Tools & technologies

FirewallsServiceNowTCP/IP

About the role

Key responsibilities & impact

Lead the implementation process for solutions with clients, ensuring successful completion within the established timeframe
Monitor project schedules, identify risks, and propose corrective actions to maintain deadlines and targets
Collaborate with internal teams and vendors to ensure execution in accordance with the defined scope
Prepare project progress reports and updates, presenting status information and performance indicators
Serve as the primary point of contact for clients in the project portfolio, ensuring satisfaction, visibility into requests, appropriate prioritization, and successful use of the solutions
Develop and maintain strategic client relationships by understanding their needs and objectives
Attend in-person meetings throughout Brazil and prepare structured periodic reports
Monitor and analyze client performance metrics, identifying areas for improvement and proposing solutions

Requirements

What you’ll need

A completed or ongoing degree in Technology, Project Management, or a related field is preferred
Knowledge of the telecommunications and technology sectors, network architecture, and traditional telephony systems is preferred
Familiarity with TCP/IP and SIP network protocols
Knowledge of network infrastructure, switches, routers, VLANs, VPNs, broadband, cloud services, firewalls, and cybersecurity
Basic knowledge of project management methodologies such as PMBOK, Agile, and Scrum
Ability to lead projects and coordinate multidisciplinary teams
Proficiency with project management tools such as ServiceNow, Jira, Trello, or similar platforms
Experience in customer service and account management
Excellent communication and interpersonal skills
Ability to build and maintain long-term client relationships
Results-oriented mindset and analytical skills for monitoring client performance
Previous experience with telecommunications, infrastructure, or networking projects is a plus
Basic knowledge of connectivity and mobile networks is a plus
Project management certification, such as CAPM or Scrum Foundation, is a plus

Benefits

Comp & perks

Flexible digital benefits platform offering learning programs, meal vouchers, food vouchers, pharmacy assistance, medical and dental coverage, and life insurance
Company-provided mobile phone
Unlimited voice and data plan
Discounts on Vivo fixed-line, broadband, TV, and app services
Annual bonus or Profit-Sharing Program (PPR)
Private pension plan
Financial assistance for school, daycare, or nanny expenses
Remote work up to two days per week
Flexible working hours
Birthday day off
Corporate volunteering program
Educational Development Program with discounts at educational institutions, as well as on certifications and online courses
Internal recruitment program in Brazil or abroad
VivoBemEstar program offering consultations with nutritionists and psychologists, social services, and telemedicine
Diversity and inclusion culture for people with disabilities and/or rehabilitated workers