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IS Business Manager II
Vivo (Telefônica Brasil). Manage the company’s commercial operations and customer relationships remotely .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing commercial operations and customer relationships while ensuring compliance with Occupational Health and Safety standards. Proficient in developing sales channels and maintaining corporate customer accounts across various products and services.
Highest-signal resume keywords
Commercial Operations ManagementCustomer Relationship ManagementOccupational Health and Safety ComplianceSales Channel DevelopmentAccount Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Certifications & Qualifications
High School Certificate
Industry Keywords
Occupational Health and Safety Management SystemEnvironmental PolicySales ProcessesAfter-Sales ProcessesCorporate CustomersMobility ProductsVoice ProductsFixed Data ProductsDigital ProductsIT Solutions
About the role
Key responsibilities & impact- Manage the company’s commercial operations and customer relationships remotely
- Identify product needs to meet customer requirements
- Act as an intermediary between customers and the company
- Manage moderately complex customer accounts
- Comply with requirements for maintaining the Occupational Health and Safety Management System
- Participate in Occupational Health and Safety programs
- Understand Telefônica’s Environmental Policy and implement it in daily activities
- Develop sales channels
- Plan and monitor sales and after-sales processes
- Define guidelines, offers, campaigns, sales targets, and incentive plans
- Develop and maintain corporate customers through mobility, voice, fixed data, digital products, and IT solutions
Requirements
What you’ll need- Completed high school education — certificate of completion required
- This position is open to people with disabilities and/or rehabilitated workers
Benefits
Comp & perks- Digital benefits platform including a fitness center, meal voucher, food voucher, pharmacy assistance, medical and dental care, and life insurance
- Company-issued mobile phone
- Unlimited voice and data plan
- Special discounts on landline, broadband, TV, and apps
- Annual bonus or profit-sharing program
- Private pension plan
- Subsidy for school, daycare, or nanny expenses
- Remote work up to two days per week
- Flexible working hours
- Birthday day off
- Corporate volunteering program
- Educational Development Program with partner institutions, certifications, and online courses
- Internal Recruitment Program in Brazil or abroad
- VivoBemEstar Program with consultations with nutritionists and psychologists, social services, and telemedicine
- Positions open to people with disabilities and/or rehabilitated workers