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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in B2B customer service and data analysis to drive commercial initiatives and exceed performance targets. Exhibits strong organizational skills and a consultative approach to foster customer relationships and engagement strategies.
Highest-signal resume keywords
B2B Customer ServiceData AnalysisCommercial MindsetMicrosoft Office ProficiencyDigital Empathy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Results-Oriented ApproachActive Listening SkillsOrganizational SkillsTime-Management SkillsResilience
Tools & Technologies
Digital ChannelsSoftwareSystems
Industry Keywords
Deregulated Energy MarketCustomer Portfolio ManagementCommercial InitiativesEngagement Strategies
About the role
Key responsibilities & impact- Provide B2B customer service
- Prospect new accounts from predefined leads
- Present the GUD portfolio (deregulated energy market)
- Serve customers through digital channels
- Monitor channel and customer portfolio performance indicators
- Analyze data and execute commercial initiatives to achieve and exceed targets
- Resolve critical situations through ongoing contact with customers and internal teams
- Collaborate with Business Managers to map contacts and define joint engagement strategies
Requirements
What you’ll need- Proficiency in Microsoft Office
- Commercial mindset with a results-oriented approach, consultative style, and active listening skills
- Entrepreneurial mindset, ownership mentality, and accountability for the customer portfolio
- Affinity with technology, innovation, software, and systems
- Strong organizational, planning, prioritization, and time-management skills
- Curiosity and eagerness to learn
- Resilience when handling commercial challenges
- Drive, ambition, and initiative
- Relationship-focused approach, digital empathy, and customer centricity
Benefits
Comp & perks- Choose the benefits that best suit you and your dependents through a digital platform offering multiple categories, including gym membership, meal vouchers, food vouchers, pharmacy assistance, medical and dental insurance, and life insurance
- Corporate mobile phone
- Unlimited voice and data plan
- Special discounts on Vivo landline, broadband, TV, and apps
- Annual bonus or profit-sharing program
- Private pension plan
- Subsidy for school, daycare, or babysitting expenses
- Remote work up to twice a week
- Flexible working hours
- Birthday day off
- Corporate volunteering program
- Educational Development Program with discounts at educational institutions, as well as on certifications and online courses
- Internal Mobility Program in Brazil or abroad
- VivoBemEstar Program, offering consultations with nutritionists and psychologists, social services, telemedicine, and other health initiatives