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Vivo (Telefônica Brasil)

Systems Consultant

Vivo (Telefônica Brasil)

. Serve as the functional and systems focal point for requests related to B2X systems, covering both B2C and B2B .

Posted 11/12/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in functional analysis, requirements specification, and technical leadership, with a strong focus on B2X systems and integration solutions. Proficient in Agile methodologies and skilled in fostering collaboration among diverse teams to drive innovation and improve user experiences.

Highest-signal resume keywords
Functional AnalysisTechnical LeadershipMicroservices DevelopmentAgile MethodologiesArtificial Intelligence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Requirements SpecificationImpact AnalysisIntegration SolutionsBusiness Process Modeling (BPMN)Digital Customer Service PlatformsKafkaGenerative AISolution ModelingAutomation IdentificationFeasibility Analysis
Soft Skills
Strong CommunicationNegotiation SkillsAnalytical MindsetProblem-Solving SkillsCollaborative Approach
Tools & Technologies
Microsoft CopilotChatGPTAzure OpenAIIntelligent AutomationTelecommunications Ecosystem
Industry Keywords
B2BB2CDigital TransformationContinuous ImprovementClient-Facing Teams

Tech Stack

Tools & technologies
AzureKafka

About the role

Key responsibilities & impact
  • Serve as the functional and systems focal point for requests related to B2X systems, covering both B2C and B2B
  • Gather, understand, and document requirements in collaboration with business teams
  • Provide technical leadership and train other employees
  • Discuss and propose systems solutions aligned with client needs and the company’s architectural guidelines
  • Assess the functional, technical, and integration impacts of new requests, enhancements, and fixes
  • Conduct feasibility analyses and support the definition of the best solution for each business need
  • Maintain close relationships with client-facing teams, aligning expectations and ensuring ongoing communication throughout the request lifecycle
  • Partner with development, architecture, testing, and operations teams to ensure successful solution delivery
  • Participate in digital transformation, innovation, and continuous improvement initiatives involving processes and systems
  • Identify automation and efficiency opportunities through Artificial Intelligence and emerging technologies
  • Support the definition of the system’s evolution roadmap, contributing to improved user experiences and business results

Requirements

What you’ll need
  • Experience in functional analysis and requirements specification
  • Technical leadership and experience training other employees
  • Knowledge of and experience with development and integration, microservices, and Kafka
  • Knowledge of enterprise systems and platform integrations
  • Ability to conduct functional and technical impact analyses
  • Experience leading meetings with business teams and stakeholders
  • Knowledge of Agile methodologies (Scrum, Kanban)
  • Experience monitoring projects and supporting business-critical systems
  • Analytical mindset and problem-solving skills
  • Strong communication and negotiation skills
  • Consultative and collaborative approach
  • Proactive identification of improvements and opportunities
  • Ability to work effectively in dynamic environments with multiple stakeholders
  • Interest in innovation, technology, and Artificial Intelligence
  • Knowledge of the telecommunications ecosystem
  • Experience with digital customer service and sales platforms
  • Experience with Generative AI initiatives (Microsoft Copilot, ChatGPT, Azure OpenAI, and intelligent automation)
  • Experience designing business processes (BPMN) and solution modeling

Benefits

Comp & perks
  • Flexible benefits allowance for gym memberships, meal vouchers, food vouchers, pharmacy assistance, medical insurance, dental insurance, and life insurance
  • Corporate mobile phone
  • Unlimited voice and data plan
  • Special discounts on landline, broadband, TV, and Vivo applications
  • Annual bonus or profit-sharing program
  • Private pension plan
  • Subsidy for school, daycare, or nanny expenses
  • Flexible working hours
  • Birthday day off
  • Corporate volunteering program
  • Educational Development Program with partnerships with educational institutions, certifications, and online courses
  • Internal Recruitment Program in Brazil or abroad
  • #VivoBemEstar Program, including consultations with a nutritionist and psychologists, social services, and telemedicine
  • Positions open to people with disabilities and/or individuals who have completed rehabilitation programs