Technical Assistant

Vivo (Telefônica Brasil)

. Handle and route customer complaints throughout the company’s service workflow .

Posted 11/4/2026full-timeGuarulhos • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively handling and routing complaints, coordinating technician schedules, and maintaining communication with management. Proficient in monitoring service SLAs and field operations to ensure timely and efficient service delivery.

Highest-signal resume keywords

Customer Complaint HandlingService SLA MonitoringField Activity CoordinationCommunication SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Tools & Technologies

Microsoft OfficeWindows

Industry Keywords

Customer ServiceField OperationsService Workflow

About the role

Key responsibilities & impact

Handle and route customer complaints throughout the company’s service workflow
Control and monitor service SLAs for field activities in progress
Monitor the routing and assignment of field activities
Contact customers to assess and validate the services provided
Coordinate with customers the scheduling and follow-up of specialized technicians for specific service requests
Maintain ongoing communication with management regarding the monitoring, progress, and deviations of field operations

Requirements

What you’ll need

High school diploma
Intermediate knowledge of Microsoft Office and Windows

Benefits

Comp & perks

Digital benefits platform offering gym access, meal vouchers, food vouchers, pharmacy assistance, medical and dental coverage, and life insurance
Company-issued cell phone
Unlimited voice and data plan
Special discounts on landline, broadband, TV, and app services
Annual bonus or Profit-Sharing Program (PPR)
Private pension plan
Financial assistance for school, daycare, or nanny expenses
Remote work up to twice a week
Flexible working hours
One day off on your birthday
Corporate volunteer program
Educational Development Program offering discounts at educational institutions, as well as on certifications and online courses
Internal Recruitment Program in Brazil or abroad
Physical, emotional, and social health initiatives, including nutritionists, psychologists, social services, and telemedicine
Position open to people with disabilities and/or vocational rehabilitation beneficiaries