FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in providing Level 1 technical support, with a focus on connectivity and security for customers. Capable of utilizing defined workflows and technical tools to manage support tickets effectively.
Highest-signal resume keywords
Level 1 Technical SupportNetworking KnowledgeCISCO/MERAKI ProductsCustomer ServiceTicketing System Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportNetworkingSecurity FundamentalsService ChecklistsTroubleshooting
Soft Skills
CommunicationProblem-SolvingTeam Collaboration
Tools & Technologies
Ticketing SystemTechnical Tools
Certifications & Qualifications
Willingness to Pursue Further Learning and Certifications
Industry Keywords
COPASAConnectivitySecurity
About the role
Key responsibilities & impact- Provide Level 1 technical support to COPASA customers in connectivity and security
- Use defined workflows, procedures, and available technical tools
- Handle support tickets by phone, email, and ticketing system
- Log proactive and reactive tickets and complete service checklists
- Apply testing and resolution guides whenever possible
- Monitor and support the field team, ensuring tests are completed and the customer receives a successful final outcome
Requirements
What you’ll need- High school diploma
- Availability to work a 12x36 shift schedule (12 hours on, 36 hours off)
- Willingness to pursue further learning and certifications
- Basic knowledge of networking and understanding of security fundamentals
- Knowledge of CISCO/MERAKI products
Benefits
Comp & perks- Meal allowance (Pluxee Benefits)
- Medical and dental insurance (also available to dependents)
- Childcare assistance
- Life insurance
- Private pension plan
- Day off (one day off during your birthday month)
- Profit sharing
- Exclusive Vivo employee offer (50% discount on the bill in your name), with special discounts on landline, broadband, and TV services
- Discounts at universities and on courses and extension programs
- Partnerships with Sesc and Senai
- Wellness programs
- Collaborative, flexible, and connected work environment
- Ongoing development, technology, and training