Vivovita

Security Engineer

• Serve as the technical authority for Information Security, leading the design, implementation, support, and continuous improvement of Firewall, SASE, and network security solutions
• Design, implement, and support next-generation firewall (NGFW) solutions
• Administer, troubleshoot, and optimize security environments
• Analyze and create security policies, NAT, VPNs, routing, and network segmentation
• Work on projects and support SASE/SSE solutions
• Work with ZTNA, SWG, CASB, DLP, SD-WAN, and secure remote access
• Perform advanced connectivity, performance, and security troubleshooting
• Support troubleshooting of TCP/IP, BGP, OSPF, DNS, DHCP, IPsec, and SSL VPN
• Participate in firewall deployment, migration, upgrade, and consolidation projects
• Support the analysis and response to perimeter security and connectivity incidents
• Analyze logs, traffic, sessions, and packets for diagnostic purposes
• Develop architecture recommendations and security improvements
• Serve as the technical point of contact for clients, vendors, and infrastructure and security teams
• Produce technical documentation, procedures, diagrams, and troubleshooting reports
• Support operations teams and N1/N2/N3 support levels

Information Security Consultant, Palo Alto

• Lead the 24/7/365 Network and Services Operations Center
• Ensure rapid first-line response and incident resolution across the environment
• Plan shifts and schedules, including 12x36 or alternative arrangements, with four simultaneous positions per shift
• Ensure the handling of incidents, alerts, requests, changes, and patches in the client’s ITSM system
• Maintain the NOC management dashboard and knowledge base
• Engage administration and governance teams
• Be accountable for operational failures

Information Security Coordinator

General

• Ensure that processes, compliance, and security infrastructure enhancement projects meet contractual SLAs, SLOs, and performance indicators
• Coordinate governance teams (A.12–A.15) and build-and-evolve teams (A.18–A.19)
• Oversee performance dashboards, asset lifecycle management, compliance (SOX and audits), and security baselines
• Provide guidance on project planning, POCs, and the implementation of new solutions
• Participate in on-call coverage outside regular business hours

Quality and Process Coordinator

• Provide technical ownership for the support and continuous improvement of approximately 45 security platforms, including firewalls, NGFWs, SD-WAN, load balancers, proxies, VPN, and anti-DDoS solutions
• Coordinate 12 frontline analysts
• Ensure the availability and performance of the platforms
• Plan preventive, enhancement, and adaptive maintenance
• Address vulnerabilities and updates
• Lead technology upgrade projects
• Reduce the backlog
• Participate in on-call support outside regular business hours

Manager

• Represent the company to the client and ensure the contract delivers all SLAs and KPIs with high quality, a fully staffed team, and financial stability
• Serve as the single point of contact for the client’s Contract Management team, leading Critical Review Meetings (RACs)
• Monitor KPIs, the Quality Factor, and monthly measurement; propose action plans to address deviations
• Manage personnel, including workforce planning, schedules, on-call coverage, replacement of professionals within 30 days, and certification tracking
• Oversee the contract’s administrative, financial, contractual, and HSE (Health, Safety, and Environment) functions
• Coordinate service transition in and out

Strategic Management Manager

Project Manager

• Plan and control technology upgrade and solution implementation projects, delivering within the deadlines, scope, and approved hours for each work order
• Plan work orders, including scope, hours, schedule, risks, and deliverables
• Control execution, replanning, and project closeout with the client
• Coordinate the architects, analysts, and vendors involved
• Report on the status and quality indicators of work orders

Project Coordinator

Support Engineer

• Serve as a technical reference for network support
• Manage support tickets related to networks and data circuits, monitoring deadlines, priorities, and resolution activities through completion
• Validate repairs carried out by telecommunications carriers and/or technical teams
• Conduct data-circuit speed acceptance testing, comparing results against contracted and expected parameters
• Analyze incidents and recurring issues, identifying root causes, impacts, and opportunities for improvement
• Record evidence, update incident histories, and keep technical documentation organized and aligned with internal processes
• Collaborate with internal departments, suppliers, and telecommunications carriers to ensure alignment and problem resolution
• Provide technical support to the team and contribute to standardizing network support procedures
• Ensure the continuity and quality of connectivity services, with a focus on agility, technical accuracy, and compliance with established standards

Senior Network Support Analyst

Network Engineer

• Install and configure equipment for projects involving Cisco Routing & Switching (R&S) and Wireless technologies
• Configure Cisco Wireless Controllers and Cisco Prime
• Conduct wireless site surveys
• Work on-site or remotely at client locations, following the plans established by the technical leads responsible for the projects
• Prepare daily reports and the project’s final documentation
• Prepare pre-execution documentation by collecting data from technical proposals and information about clients’ network environments
• Participate in kickoff meetings, gathering information about the environment and assisting with the validation of project execution requirements
• Prepare post-execution documentation detailing configurations, topology, protocols, software versions, and IP addressing
• Open support tickets and engage technical assistance for hardware, software, or bug-related issues
• Configure access to clients’ network environments, analyze topologies and technologies, identify failures, and propose improvements

Mid-Level Network Analyst

• Work on the VGR N2 NOC team, ensuring the availability, stability, and performance of SD-WAN networks
• Administer and operate network environments using Fortinet, Cisco Meraki, and Cisco Viptela
• Configure and manage SD-WAN, IPSec VPN, firewalls, NAT, BGP, OSPF, and QoS
• Troubleshoot WAN connectivity, performance issues, packet loss, latency, VPNs, and SD-WAN failover
• Apply configurations through FortiManager and analyze logs and events using FortiAnalyzer
• Monitor link performance and availability, proactively identifying failures and degradation
• Implement controlled changes in the network environment, following change management and security practices
• Collaborate with carriers, vendors, and internal teams to resolve incidents and conduct root cause analysis (RCA)
• Document technical procedures and support automation and continuous improvement initiatives for the network environment

Network Support Analyst – Mid-Level

Security Analyst

• Install and configure equipment for projects involving Cisco Security technologies
• Configure and troubleshoot Cisco firewalls, VPNs, and firewall rules
• Work with Layer 2 and Layer 3 network equipment and routing protocols
• Work on-site or remotely at client locations, following the project plans established by the technical leads
• Prepare daily reports and the project closeout document
• Prepare pre-implementation documentation by gathering data from technical proposals and information about clients’ network environments
• Participate in kickoff meetings, gathering information about the environment and assisting in the validation of minimum and essential requirements
• Prepare post-implementation documentation detailing configurations, topology, protocols, software versions, and IP addressing
• Open support tickets and engage technical assistance for hardware or software issues and product bugs
• Configure access to clients’ network environments, analyze topologies and technologies, identify failures, and propose improvements

Mid-Level Security Analyst

• Work as a SOC Analyst (First Contact Resolution)
• Handle cybersecurity tickets end to end
• Identify attack behaviors
• Analyze logs
• Perform validation, containment, and mitigation
• Lead war rooms
• Close tickets
• Produce reports
• Identify patterns
• Identify the execution chain (Kill Chain)

• Perform advanced penetration tests on Web applications, APIs, and Mobile applications in internal and external environments
• Conduct assessments using frameworks such as OWASP and PTES, along with industry best practices
• Perform in-depth Active Directory analyses, including attack surface mapping, identification of structural weaknesses, and assessment of real-world risks
• Review and test the external perimeter, identifying unintended exposure and potential exploitation paths
• Produce technical reports with clear evidence and objective explanations, as well as executive versions for leadership
• Validate remediation efforts and retest critical environments
• Assess external integrations and dependencies
• Identify authorization flaws, such as IDOR/BOLA
• Help improve internal processes, tools, and offensive security practices

Senior Security Analyst – Penetration Testing

• Act as a multidisciplinary Information Security Analyst in the SOC
• Handle tickets involving various technologies while meeting SLAs
• Provide customer support
• Execute end-to-end incident containment and mitigation
• Respond to tickets promptly
• Identify attack behaviors
• Analyze logs
• Perform validation, containment, and mitigation measures
• Lead war rooms
• Close tickets
• Prepare reports

Junior Security Analyst

• Monitor alerts generated by security tools (SIEM, EDR, XDR, Firewall)
• Perform initial analysis (triage) to distinguish false positives from genuine incidents
• Execute initial containment procedures in accordance with CSIRT playbooks
• Document and record all activities and evidence in detail in the ticketing system
• Escalate critical or complex incidents to Level 2 (L2) analysts or engineering
• Ensure a clear and accurate handover to the next shift

Junior Network Support Analyst – Person with a Disability

Pre-sales Engineer

• Partner with the Sales team to identify business opportunities
• Develop new projects, participate in meetings, present portfolio services, and identify customer needs
• Generate new projects and expand the Cybersecurity customer portfolio
• Coordinate the development of action plans based on customer priorities
• Lead meetings to explain and technically defend projects
• Prepare technical and commercial proposals tailored to customer needs
• Define the assumptions, deliverables, and pricing of service projects
• Calculate costs and determine proposal pricing
• Guide the development of technical projects based on requirements analysis, scope definition, and resource identification
• Propose service solutions aligned with customer needs
• Lead internal innovation or improvement projects
• Mentor and support more junior team members
• Perform related activities as directed by the immediate supervisor

Information Security Consultant, Palo Alto

Information Security Coordinator

Quality and Process Coordinator

Information Security Coordinator

Strategic Management Manager

Project Coordinator

Senior Network Support Analyst

Mid-Level Network Analyst

Network Support Analyst – Mid-Level

Mid-Level Security Analyst

Mid-Level Security Analyst

Senior Security Analyst – Penetration Testing

Junior Security Analyst

Junior Network Support Analyst – Person with a Disability

Senior Presales Analyst