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Vivovita

Network Support Analyst

Vivovita

. Drive daily infrastructure support and efficient problem resolution .

Posted 10/28/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing and troubleshooting network infrastructure, including Cisco switches and routers, Palo Alto firewall rules, and F5 BIG-IP LTM load balancing. Proficient in utilizing monitoring tools such as Zabbix and SolarWinds for efficient problem resolution and infrastructure support.

Highest-signal resume keywords
Cisco Switch AdministrationPalo Alto Firewall TroubleshootingF5 BIG-IP LTM Load BalancingZabbix Monitoring ToolsIT Infrastructure Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Cisco Switch AdministrationPalo Alto Firewall ConfigurationF5 BIG-IP LTM ManagementSkyhigh Proxy AnalysisArbor DDoS ProtectionTetration SolutionsLAN ManagementWAN ManagementSD-WAN ManagementRMA Procedures
Tools & Technologies
ZabbixSolarWindsCisco Wireless SolutionsPalo AltoF5 BIG-IPSkyhighArborTetration
Industry Keywords
Infrastructure SupportChange RequestsNetwork MonitoringTraffic TroubleshootingPhysical Infrastructure Management

About the role

Key responsibilities & impact
  • Drive daily infrastructure support and efficient problem resolution
  • Manage LAN, WLAN, WAN, and SD-WAN networks
  • Manage monitoring tools, including Zabbix and SolarWinds
  • Manage Cisco wireless solutions, including WLC, ISE, CAPWAP, access points, and DNA Center
  • Manage the physical infrastructure environment
  • Perform RMA procedures
  • Administer Cisco switches and routers
  • Create firewall rules and troubleshoot traffic using Palo Alto
  • Manage change requests (CRs)
  • Administer the F5 BIG-IP load balancer LTM, creating nodes, pools, and virtual servers, and troubleshooting at the LTM layer
  • Analyze Skyhigh proxy, Arbor DDoS protection, and Tetration solutions

Requirements

What you’ll need
  • Bachelor’s degree in Technology or a related field
  • Experience administering Cisco switches and routers
  • Experience with IT infrastructure
  • Experience creating firewall rules and troubleshooting traffic using Palo Alto
  • Knowledge of change requests (CRs)
  • Knowledge of F5 BIG-IP LTM load balancing, including creating nodes, pools, and virtual servers and troubleshooting at the LTM layer
  • Knowledge of proxy analysis using Skyhigh
  • Knowledge of DDoS protection analysis using Arbor
  • Knowledge of Tetration

Benefits

Comp & perks
  • Meal voucher (Pluxee Benefits)
  • Medical and dental insurance, extendable to dependents
  • Childcare assistance
  • Life insurance
  • Private pension plan
  • Birthday month day off (one day off during your birthday month)
  • Profit sharing
  • Exclusive Vivo employee offer: 50% discount on the bill in your name, plus special discounts on fixed-line, broadband, and TV services
  • Discounts at universities and on courses and extension programs
  • Partnerships with Sesc and Senai
  • Wellness programs