Network Support Analyst – Junior

Vivovita

. Work as part of the VGR N2 NOC team, ensuring the availability, stability, and performance of SD-WAN networks .

Posted 10/28/2026full-timeSão Paulo • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and troubleshooting SD-WAN networks, with a strong focus on Fortinet solutions and incident management. Proficient in applying cybersecurity principles and ITIL practices to ensure network stability and performance.

Highest-signal resume keywords

SD-WAN ConfigurationFortinet Solutions ProficiencyNOC Operations ExperienceIncident ManagementIntermediate English Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SD-WAN TechnologyNetwork TroubleshootingIPSec VPNsBGP/OSPF RoutingTCP/IPLoad-Balancing RulesFirewall PoliciesHealth-Check ConfigurationPerformance MonitoringCybersecurity Principles

Soft Skills

Proactive Problem SolvingEffective CommunicationCollaboration with TeamsDocumentation SkillsIncident Resolution

Tools & Technologies

FortiGateFortiManagerFortiAnalyzerCisco MerakiCisco ViptelaMonitoring ToolsLog Analysis Tools

Certifications & Qualifications

Fortinet NSE 3 CertificationBachelor’s Degree in Information Technology

Industry Keywords

NOC TeamSLA ManagementITIL PracticesIncident ManagementChange ManagementNetwork AvailabilityService RequestsPerformance IndicatorsRoot Cause AnalysisOperational Routines Automation

Tech Stack

Tools & technologies

Cyber SecuritySwitchingTCP/IP

About the role

Key responsibilities & impact

Work as part of the VGR N2 NOC team, ensuring the availability, stability, and performance of SD-WAN networks
Take a proactive and reactive approach to resolving incidents and service requests
Administer and operate Fortinet, Cisco Meraki, and Cisco Viptela solutions
Configure performance, SLA, health-check, and load-balancing rules in SD-WAN (FortiOS)
Operate IPSec VPNs, firewall policies, NAT, FortiManager, and FortiAnalyzer
Monitor link performance and availability
Troubleshoot packet loss, latency, jitter, VPN tunnels, SD-WAN failover, WAN connectivity, BGP/OSPF routing, QoS, and application performance
Execute controlled changes, ensuring traceability and risk mitigation
Proactively identify degradation and potential failures based on monitoring and performance indicators
Liaise with carriers, vendors, and internal N1 and N3 teams to resolve incidents
Document incidents, root cause analyses (RCAs), and operating procedures
Support the automation of operational routines and the enhancement of monitoring tools
Apply security best practices in Fortinet environments

Requirements

What you’ll need

Bachelor’s degree in Information Technology or a related field
Experience with networking and SD-WAN technology
Fortinet NSE 3 (Associate) certification or higher
Intermediate English proficiency (reading, writing, and technical troubleshooting)
Knowledge of computer networks (TCP/IP, routing, and switching)
Experience with SD-WAN configuration, operations, and troubleshooting
Proficiency with Fortinet solutions (FortiGate, FortiManager, and FortiAnalyzer)
Experience applying cybersecurity principles to network environments
Experience in NOC operations (monitoring, incident management, and SLA management)
Familiarity with monitoring and log analysis tools
Knowledge of ITIL practices (Incident, Problem, and Change Management)

Benefits

Comp & perks

Meal allowance (Pluxee Benefits)
Medical and dental insurance (also available to dependents)
Childcare assistance
Life insurance
Private pension plan
Birthday day off (one day off during your birthday month)
Profit sharing
Exclusive Vivo employee offer: 50% discount on the bill in your name, with special discounts on landline, broadband, and TV services
Discounts at universities and on courses and extension programs
Partnerships with Sesc and Senai
Well-being programs