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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing Level 2 technical support for connectivity and security issues, with a strong focus on networking knowledge and experience with CISCO/MERAKI products. Capable of effectively coordinating with field teams to ensure customer satisfaction and successful incident resolution.
Highest-signal resume keywords
Level 2 Technical SupportNetworking KnowledgeCISCO/MERAKI ExperienceCCNA CertificationIntermediate English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical WorkflowsIncident HandlingConnectivity SupportSecurity SupportTicket Resolution
Soft Skills
Customer CoordinationProblem Solving
Certifications & Qualifications
CCNA Certification
Industry Keywords
NetworkingSecurityTechnical SupportField Team Coordination
About the role
Key responsibilities & impact- Provide Level 2 technical support to customers regarding connectivity and security, using technical workflows, procedures, and tools
- Handle tickets logged by Level 1 support, as well as proactive and reactive requests, through resolution or escalation to Level 3
- Coordinate with and support the field team, ensuring testing is completed and a positive final outcome is achieved for the customer
Requirements
What you’ll need- Completed university degree
- Availability to work a 12x36 shift schedule (12 hours on, 36 hours off)
- Willingness to pursue further training and certifications
- Knowledge of networking and security
- Experience handling incidents involving CISCO/MERAKI products
- CCNA certification (preferred)
- Intermediate English (preferred)
- Coursework focused on networking (preferred)
Benefits
Comp & perks- Meal allowance (Pluxee Benefits)
- Medical and dental insurance, extendable to dependents
- Childcare assistance
- Life insurance
- Private pension plan
- Day off: one day off during your birthday month
- Profit sharing
- Exclusive Vivo employee offer: 50% discount on the bill in the employee’s name, plus special discounts on landline, broadband, and TV services
- Discounts at universities and on courses and extension programs
- Partnerships with Sesc and Senai
- Well-being programs
- Support for further training and certifications