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Vivovita

Network Support Consultant

Vivovita

. Serve as the bridge between business needs and technical operations .

Posted 10/14/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in service management and the application of ITIL frameworks to optimize technology service delivery. Proficient in managing external partnerships and analyzing performance metrics to enhance service quality and efficiency.

Highest-signal resume keywords
Service Management ExperienceITIL v4 KnowledgeJira Service Management FamiliarityITIL CertificationPMP Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Service Lifecycle ManagementRoot Cause AnalysisPerformance MonitoringCost Reduction StrategiesBusiness Intelligence Knowledge
Soft Skills
Problem-SolvingLeadershipCommunication
Tools & Technologies
Jira Service ManagementServiceNowHP Service ManagerITSM Tools
Certifications & Qualifications
ITIL CertificationPMP Certification
Industry Keywords
ITILTechnology ServicesService QualityThird-Party Management

Tech Stack

Tools & technologies
ITSMPMPServiceNow

About the role

Key responsibilities & impact
  • Serve as the bridge between business needs and technical operations
  • Oversee the entire lifecycle of technology services
  • Ensure services are delivered with quality, efficiency, and alignment with the objectives of the company and its clients
  • Continuously monitor agreed service levels, ensuring performance, availability, and response times
  • Lead the rapid resolution of failures and investigate root causes to prevent the recurrence of critical incidents
  • Manage external partnerships and contracts, ensuring third-party delivery commitments are met
  • Analyze metrics and feedback to optimize processes, reduce costs, and improve service quality
  • Align workflows with internationally recognized frameworks, such as ITIL

Requirements

What you’ll need
  • Bachelor's degree or equivalent
  • English proficiency
  • Experience in service management
  • Knowledge of frameworks such as ITIL v4 for managing the service lifecycle
  • Familiarity with integrated management tools, such as Jira Service Management, ServiceNow, or HP Service Manager
  • Ability to rapidly restore operations and identify the root causes of failures to prevent recurrence
  • ITIL certification (preferred)
  • Knowledge of Fortinet solutions (preferred)
  • PMP certification or equivalent (preferred)
  • Postgraduate degree in technology or a related field (preferred)
  • Business Intelligence knowledge (preferred)
  • Knowledge of ITSM tools (preferred)

Benefits

Comp & perks
  • Meal voucher (Pluxee Benefícios)
  • Medical and dental insurance (coverage extendable to dependents)
  • Childcare assistance
  • Life insurance
  • Private pension plan
  • Day off (1 day off during your birthday month)
  • Profit sharing
  • Exclusive Vivo employee offer (50% discount on the bill in your name), with special discounts on fixed-line services, broadband, and TV
  • Discounts at universities and on courses and extension programs
  • Partnerships with Sesc and Senai
  • Wellness programs