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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in quality management, process standardization, and operational compliance, with a strong focus on performance monitoring and continuous improvement initiatives. Proficient in data analysis and documentation management to support organizational efficiency.
Highest-signal resume keywords
Quality ManagementProcess MappingPerformance IndicatorsExcel ProficiencyDocument Preparation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality DocumentationData ConsolidationProcess StandardizationWorkflow AnalysisCorrective Actions
Soft Skills
CollaborationOrganizational SkillsAttention to Detail
Tools & Technologies
Microsoft OfficeExcel
Industry Keywords
Continuous ImprovementOperational Best PracticesInternal AuditsComplianceAdministrative Routines
About the role
Key responsibilities & impact- Support quality management and the continuous improvement of departmental processes
- Ensure standardization, organization, and compliance across operational routines
- Work collaboratively with leadership and relevant departments to identify improvement opportunities
- Monitor performance indicators and contribute to workflow efficiency
- Maintain and update procedures, work instructions, and documents related to quality and processes
- Support the mapping, analysis, and standardization of internal processes
- Consolidate information and prepare management reports
- Support the identification of nonconformities and the handling of corrective and preventive actions
- Contribute to the organization of internal audits, controls, and departmental records
- Support continuous improvement initiatives and the implementation of operational best practices
- Collaborate with different departments to ensure alignment, information flow, and compliance with deadlines
Requirements
What you’ll need- High school diploma; technical training or an ongoing degree in Business Administration, Quality, Processes, or a related field is preferred
- Experience with administrative routines, quality, processes, or operational support functions
- Intermediate proficiency in Excel and Microsoft Office
- Experience with process mapping, performance indicators, or quality documentation
- Preparation and updating of process documents and records
- Ability to read and interpret procedures, workflows, and performance indicators
- Basic data consolidation and analysis in Excel
- Support for action plan tracking and the handling of deviations
- Knowledge of tools for organizing and tracking activities
- Standardization of routines and support for quality management
Benefits
Comp & perks- Meal voucher (Pluxee Benefits)
- Medical and dental insurance (also available to dependents)
- Childcare assistance
- Life insurance
- Private pension plan
- Birthday day off (one day off during your birthday month)
- Profit sharing
- Exclusive Vivo employee offer (50% discount on the bill in your name), with special discounts on landline, broadband, and TV services
- Discounts at universities and on courses and extension programs
- Partnerships with Sesc and Senai
- Well-being programs
- Hybrid work