FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Governance, IT Service Management, and Problem Management, with a strong focus on continuous improvement and compliance with ITIL processes. Proficient in preparing management reports and executive presentations, leveraging advanced skills in Excel and PowerPoint.
Highest-signal resume keywords
IT GovernanceIT Service ManagementProblem ManagementITIL Foundation CertificationRoot Cause Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT GovernanceIT Service ManagementProblem ManagementPerformance MonitoringKPI MonitoringSLA MonitoringProcess ImprovementRoot Cause AnalysisGovernance ControlsContinuous Improvement
Soft Skills
Critical ThinkingOrganizational SkillsPrioritization SkillsCollaborationLeadership
Tools & Technologies
ExcelPowerPointITSM ToolsTicket Management Tools
Certifications & Qualifications
ITIL Foundation Certification
Industry Keywords
Incident ManagementCorporate GovernanceOperational ImprovementPerformance ReviewExecutive Presentations
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Manage IT service governance and problem management, ensuring process adherence to defined standards, indicator visibility, and continuous operational improvement
- Support leadership in conducting analyses, controls, and performance review routines, promoting stability, efficiency, and quality in service delivery
- Oversee IT service management, monitoring KPIs, SLAs, reports, and action plans
- Lead root cause analyses, document recurring incidents, and define corrective and preventive actions
- Develop and maintain governance controls, ensuring compliance with internal processes, policies, and standards
- Support review forums with technical and business teams, consolidating information and directing follow-up actions
- Prepare management reports and executive presentations with critical analysis of performance, risks, and improvement opportunities
- Drive continuous improvement of IT processes by identifying operational issues and proposing adjustments and automation
- Monitor action plans resulting from deviations, audits, and significant incidents, ensuring deadlines are met and deliverables are effective
Requirements
What you’ll need- Bachelor’s degree in a technology-related field, business administration, engineering, or a related discipline
- Experience in IT governance, IT service management, and problem management
- Experience monitoring SLAs, performance indicators, and management reports
- Knowledge of ITIL processes, particularly incident management, problem management, and continuous improvement
- Strong critical-thinking, organizational, and prioritization skills in a corporate environment
- Ability to work across multiple departments, lead alignment activities, and follow up on deliverables
- Advanced proficiency in Excel and PowerPoint for preparing analyses, controls, and executive presentations
- ITIL Foundation certification or higher
- Previous experience supporting executive leadership or working in a large-scale IT operation
- Experience with ITSM and ticket management tools
- Knowledge of root cause analysis methodologies and recurring-issue management
- Experience with process improvement and corporate governance projects
Benefits
Comp & perks- Meal voucher (Pluxee Benefits)
- Medical and dental insurance, extendable to dependents
- Childcare allowance
- Life insurance
- Private pension plan
- Birthday day off (one day off during your birthday month)
- Profit-sharing program
- Exclusive Vivo employee offer: 50% discount on the bill in your name, with special discounts on landline, broadband, and TV services
- Discounts at universities and on courses and extension programs
- Partnerships with Sesc and Senai
- Well-being programs