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Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Serve as a technical reference for network support
- Manage support tickets related to networks and data circuits, monitoring deadlines, priorities, and resolution activities through completion
- Validate repairs carried out by telecommunications carriers and/or technical teams
- Conduct data-circuit speed acceptance testing, comparing results against contracted and expected parameters
- Analyze incidents and recurring issues, identifying root causes, impacts, and opportunities for improvement
- Record evidence, update incident histories, and keep technical documentation organized and aligned with internal processes
- Collaborate with internal departments, suppliers, and telecommunications carriers to ensure alignment and problem resolution
- Provide technical support to the team and contribute to standardizing network support procedures
- Ensure the continuity and quality of connectivity services, with a focus on agility, technical accuracy, and compliance with established standards
Requirements
What you’ll need- Bachelor’s degree completed or in progress in Computer Networks, Information Technology, Engineering, or related fields
- Previous experience in network support, telecommunications, or infrastructure operations
- Knowledge of support-ticket management and technical incident tracking
- Experience validating repairs and analyzing data-circuit performance
- Ability to interpret technical metrics and connectivity reports
- Experience with data-circuit acceptance testing involving telecommunications carriers and suppliers
- Knowledge of ITSM tools and ticketing systems
- Experience working in high-demand environments with multiple simultaneous requests
Benefits
Comp & perks- Meal voucher (Pluxee Benefits)
- Medical and dental insurance (also available to dependents)
- Childcare assistance
- Life insurance
- Private pension plan
- Birthday day off (one day off during your birthday month)
- Profit sharing
- Exclusive Vivo employee offer (50% discount on the bill issued in your name), with special discounts on landline, broadband, and TV services
- Discounts at universities and on courses and extension programs
- Partnerships with Sesc and Senai
- Well-being programs