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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in defining and managing the Salesforce product roadmap, ensuring alignment with business outcomes while effectively engaging with stakeholders. Proficient in translating business intent into actionable user stories and managing delivery through offshore teams.
Highest-signal resume keywords
Salesforce Sales CloudSalesforce Service CloudRoadmap Delivery ManagementStakeholder ManagementUser Story Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product OwnershipAcceptance Criteria DefinitionAI-Enabled Feature AssessmentRoadmap PrioritizationUser Story Writing
Soft Skills
Negotiation SkillsCommunication SkillsStakeholder Engagement
Tools & Technologies
Salesforce AgentforceOffshore Development Management
Industry Keywords
Product ManagementGovernance ForumsDelivery RoadmapAI Governance Risks
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Define and own the Salesforce product roadmap in terms of business outcomes
- Set and defend roadmap and backlog prioritisation across Sales, Marketing, and Customer Service
- Define acceptance criteria and success measures for roadmap items
- Hold end-to-end accountability for roadmap delivery through an offshore development team
- Exercise formal or influence-based authority over the offshore delivery lead’s priorities
- Translate outcome-level intent and acceptance criteria into implementation-ready user stories with the offshore delivery lead
- Monitor delivery progress and intervene when scope, quality, or timeline risks threaten outcomes
- Act as the primary accountability point for Salesforce platform business value with senior stakeholders
- Chair or participate in prioritisation and governance forums
- Engage technical conversations with the Salesforce Technical Architect and Development Lead
- Drive adoption of Agentforce-based agents in Sales and Service Cloud
- Identify and escalate AI and agent governance risks, including data grounding, guardrails, and observability
Requirements
What you’ll need- 6+ years in a product owner, product manager, or equivalent business-facing platform ownership role
- Ideally, accountability for a delivery roadmap through a distributed or offshore team
- Strong working knowledge of Salesforce Sales Cloud and/or Service Cloud
- Demonstrated experience prioritising competing stakeholder demands and defending trade-off decisions with senior stakeholders
- Strong stakeholder management, negotiation, and communication skills
- Experience writing or reviewing detailed acceptance criteria and user stories
- Experience working with an offshore or nearshore delivery team
- Strong product judgment on AI-enabled features and ability to assess the value and risk of introducing AI/agentic capability into production
- Prior hands-on Salesforce Agentforce or comparable agentic AI tooling experience is advantageous but not required
Benefits
Comp & perks- Diversity and inclusion commitment
- Comprehensive medical, dental, and vision insurance plans
- Generous vacation days, sick leave, and holidays
- Ongoing training opportunities