Manager - Engineers, Cloud

Vodafone Idea Limited

. Provide expert-level (Level 2) support for critical cloud infrastructure incidents .

Posted 9/18/2026full-timeHyderabad • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and supporting critical cloud infrastructure incidents, with a strong focus on RedHat OpenShift and NFVI solutions. Proven ability to lead teams, manage incidents, and improve network performance while adhering to SLAs.

Highest-signal resume keywords

RedHat Linux TroubleshootingTelco Private Cloud AdministrationRedHat Certified OpenShift Cloud AdministratorUNIX/Linux ScriptingETSI NFVI Understanding

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cloud Infrastructure SupportIncident ManagementProblem ManagementNetwork Performance KPIsRedHat OpenShift VirtualizationNOC Support ExperienceSAN Storage TroubleshootingSDS Ceph StoragePython ScriptingAnsible Playbooks

Soft Skills

Excellent Communication SkillsTeam PlayerResults-Oriented ApproachPolitically Agile

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointNokia AirframeHPE ServersEMC Servers

Certifications & Qualifications

RedHat Linux CertificationRedHat Certified OpenStack Cloud AdministratorRedHat Certified OpenShift Cloud AdministratorRedHat OpenShift Virtualization Certification

Industry Keywords

Telco Cloud5GVEPCVoLTE ArchitectureITIL V4

Tech Stack

Tools & technologies

AnsibleCloudLinuxNode.jsOpenShiftOpenStackPythonUnix

About the role

Key responsibilities & impact

Provide expert-level (Level 2) support for critical cloud infrastructure incidents
Lead the telco cloud Tier 2 team across Nokia, Cisco, Ericsson, Mavenir, ZTE, and Huawei platforms
Provide 24x7 support for emergency and critical incidents across all cloud setups, adhering to agreed SLAs
Troubleshoot cloud OS and hardware event logs, correlate alarms, service outages, and network performance KPIs
Troubleshoot RedHat OpenShift and RedHat OpenShift Virtualization instances
Troubleshoot NFVI solutions, Nokia Airframe, HPE and EMC servers, SAN storage, and SDS
Perform proactive and reactive problem management and repeat-incident handling
Liaise with inter-domain teams and vendors to resolve repetitive issues and improve network KPIs and customer experience
Coordinate cloud support activities with circle field teams
Diagnose recurring cloud setup issues and work with OEMs on permanent solutions
Conduct First Node Integration activities, including software-release assessment, impact analysis, implementation methodology, upgrades, and success criteria
Document lessons learned and hand over procedures to Change Management for mass rollouts
Support software and firmware lifecycle improvements, bug fixes, product enhancements, and feature upgrades
Create knowledge-management documentation and support service-improvement plans
Drive automation projects and complete ongoing capability-building activities

Requirements

What you’ll need

Engineering graduate, preferably in CSE/Electronics and Communication
3+ years of telecom experience troubleshooting complex telco cloud problems
Minimum 1 year of NOC/Support experience
Certification in RedHat Linux
RedHat certified OpenStack cloud administrator certification (EX210/EX211)
RedHat Certified OpenShift cloud administrator certification (EX280)
RedHat OpenShift Virtualization certification is an added advantage
Experience in RedHat Linux troubleshooting
Expertise in Telco Private Cloud administration and operations with Nokia, Ericsson, Huawei, ZTE, Cisco, Mavenir cloud, or general-purpose cloud
Excellent understanding of ETSI NFVI and experience with RedHat OpenStack “triple O” deployment or troubleshooting
Experience troubleshooting SAN and SDS Ceph storage
Experience with UNIX/Linux scripting, Python scripting, and Ansible playbooks
Knowledge of vEPC, VoLTE architecture, and 5G is an added advantage
Knowledge of vital infrastructure cloud KPIs
Understanding and functional knowledge of ITIL V4 terminology and methodology
Excellent verbal and written communication skills
Hands-on knowledge of Microsoft Excel and PowerPoint
Good team player, politically agile, first-time-right and results-oriented approach