Vodafone Idea Limited

• Lead centralized governance and execution of Core Network projects across India
• Manage end-to-end project lifecycle, including planning, solution validation, deployment, integration, testing, migration, and commercial go-live
• Identify project risks and dependencies and implement mitigation plans
• Collaborate with Planning, SNOC, COG, IT, Security, Commercial, Billing, and Circle teams
• Provide technical governance and strategic inputs for PID preparation, product launches, capacity expansion, modernization, and network transformation
• Govern software upgrades, network migrations, and domain changes while ensuring service continuity
• Lead brownfield modernization, node redeployment, and cloud transformation programs
• Drive First-Time-Right execution through governance, automation, quality controls, and operational excellence
• Establish governance with OEMs, system integrators, and managed service partners
• Ensure security, regulatory, audit, and risk management compliance
• Drive operational efficiency through process automation, standardization, inventory optimization, and hardware reuse
• Monitor project performance through dashboards, KPIs, governance reviews, and leadership updates
• Ensure project documentation, operational acceptance, and handover to COG and SNOC
• Lead, mentor, and develop Core Project teams across India
• Manage team performance, goal setting, succession planning, coaching, and individual development plans
• Foster collaboration with cross-functional teams and senior leadership

GM – Core Projects

Engineer

• Provide expert-level (Level 2) support for critical cloud infrastructure incidents
• Lead the telco cloud Tier 2 team across Nokia, Cisco, Ericsson, Mavenir, ZTE, and Huawei platforms
• Provide 24x7 support for emergency and critical incidents across all cloud setups, adhering to agreed SLAs
• Troubleshoot cloud OS and hardware event logs, correlate alarms, service outages, and network performance KPIs
• Troubleshoot RedHat OpenShift and RedHat OpenShift Virtualization instances
• Troubleshoot NFVI solutions, Nokia Airframe, HPE and EMC servers, SAN storage, and SDS
• Perform proactive and reactive problem management and repeat-incident handling
• Liaise with inter-domain teams and vendors to resolve repetitive issues and improve network KPIs and customer experience
• Coordinate cloud support activities with circle field teams
• Diagnose recurring cloud setup issues and work with OEMs on permanent solutions
• Conduct First Node Integration activities, including software-release assessment, impact analysis, implementation methodology, upgrades, and success criteria
• Document lessons learned and hand over procedures to Change Management for mass rollouts
• Support software and firmware lifecycle improvements, bug fixes, product enhancements, and feature upgrades
• Create knowledge-management documentation and support service-improvement plans
• Drive automation projects and complete ongoing capability-building activities

Manager - Engineers, Cloud

• Lead and drive end-to-end IP Network Performance Management across the PAN India network
• Own IP/MPLS network performance governance and strategy
• Ensure network availability, latency, throughput, utilization, congestion, and service quality targets
• Drive proactive performance monitoring and predictive analytics for IP network infrastructure
• Monitor and improve customer-affecting IP KPIs
• Drive root cause analysis and corrective actions for recurring network issues
• Develop AI/ML-driven analytics frameworks for proactive network management
• Automate performance reporting, KPI dashboards, anomaly detection, and trend prediction
• Implement observability, analytics, and visualization platforms
• Lead onboarding and integration of new technologies, platforms, and vendors
• Drive adoption of next-generation network performance tools and AI-enabled operations
• Support cloud-native, SDN, virtualization, and network modernization initiatives
• Collaborate with Planning, Engineering, Operations, Circle Teams, IT, Managed Service Partners, and vendors
• Govern vendor performance through KPI reviews, SLA adherence, and improvement plans
• Provide strategic recommendations to senior leadership
• Lead and mentor a team of network performance professionals
• Drive capability development in IP technologies, automation, analytics, and AI
• Own periodic reviews, executive dashboards, and management reporting
• Ensure compliance with technology governance, ITIL processes, security, and audit requirements

GM – IP Performance

Field Engineer

• Design and manage Vodafone Idea Limited’s IP/MPLS network
• Prepare HLD/LLD documents for all IP/MPLS transport services
• Handle NLD and ISP domains, including ISP peering and internet exits
• Maintain the database for services and related RD/RT/VLAN/prefixes, with periodic updates
• Conduct quarterly service audits and corrections
• Drive automation in network design and prepare MoP templates
• Prepare MoPs for all types of services
• Ensure network security compliance while delivering MoPs to SNOC
• Perform end-to-end service planning, optimization and performance management
• Discuss requirements with user groups
• Create requirement documents including IP, bandwidth, SLA and routing matrices
• Prepare solution documents, HLDs and LLDs
• Prepare, test and validate multivendor MoPs
• Conduct proofs of concept for new setups
• Create change requests and issue MoPs to operations and NOC teams
• Support NOC teams during MoP execution
• Maintain databases for IP, VLAN, RT and RD information
• Align QoS with policy and maintain security policies
• Manage service mergers and improve MoP accuracy and delivery automation

GM – Core Projects

Manager - Engineers, Cloud

GM – IP Performance

AGM – Service Engineering, L2 Level