Assistant Manager – Net IQ, IAM, IDM, L2 Support

Vodafone

. Operate, monitor and troubleshoot NetIQ Identity Manager and associated IAM services across identity lifecycle, provisioning, de-provisioning, access, authentication and synchronisation processes .

Posted 9/24/2026full-timeIndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in NetIQ Identity Manager and identity lifecycle processes, with strong capabilities in troubleshooting, incident management, and operational automation. Proficient in using monitoring tools and implementing ITIL practices to enhance service delivery and compliance.

Highest-signal resume keywords

NetIQ Identity Manager AdministrationIdentity Lifecycle ProcessesIncident Management Using ITILShell Scripting and SQLMonitoring and Observability Tools

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Applicant Tracking System Keywords

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Hard Skills

NetIQ Identity ManagerIdentity Lifecycle ProcessesShell ScriptingSQLPL/SQLIncident ManagementProblem ManagementChange ManagementService Request ManagementRoot-Cause Analysis

Soft Skills

Analytical SkillsCommunication SkillsStakeholder Coordination

Tools & Technologies

DynatraceKibanaDatadogAppDynamicsSplunkZabbixWebLogicLDAPActive DirectoryAIOps

Certifications & Qualifications

ITIL CertificationIAM CertificationNetIQ Certification

Industry Keywords

Identity Access ManagementIdentity GovernanceAccess ControlsCompliance RequirementsProvisioningDe-ProvisioningRole AssignmentsEntitlement ManagementService Level AgreementsOperational Efficiency

Tech Stack

Tools & technologies

LinuxOracleShell ScriptingSOAPSplunkSQLUnix

About the role

Key responsibilities & impact

Operate, monitor and troubleshoot NetIQ Identity Manager and associated IAM services across identity lifecycle, provisioning, de-provisioning, access, authentication and synchronisation processes
Analyse drivers, connectors, policies, workflows, queues, jobs, events, interfaces and connected-system dependencies
Restore failed identity-processing activities within agreed service targets
Investigate identity data, attributes, mappings, role and entitlement assignments, reconciliation outcomes and connector communication issues
Perform approved administration, health checks, restarts and recovery activities according to runbooks and controls
Support joiner, mover and leaver processes, access requests, approvals, exceptions and role or entitlement changes
Troubleshoot delayed or unsuccessful provisioning and de-provisioning across directories and connected target systems
Investigate access-review exceptions, orphaned and dormant accounts and reconciliation issues
Track remediation activities to completion while following access-control and security procedures
Lead L2 technical analysis and service restoration for high-priority IAM and IDM incidents
Coordinate cross-domain troubleshooting with L3 support, security, directory, database, infrastructure, network and vendor teams
Conduct root-cause analysis, document workarounds and track corrective actions
Manage incidents, problems and service requests using ITIL practices
Monitor ageing work items, SLA risks and service-impacting backlogs
Analyse logs to identify production failures and performance issues
Maintain dashboards, alerts and service health checks
Improve alert quality and proactive detection across critical identity processes
Automate operational activities using Shell scripting, SQL, PL/SQL and approved orchestration tools
Develop automation for health checks, reconciliation validation, reporting and repeatable service activities
Identify and use approved AI and AIOps use cases for incident triage, anomaly detection, event and log correlation, SLA-risk identification, knowledge retrieval and root-cause analysis
Retain human validation for access, security, compliance and remediation decisions
Provide SLA, KPI, incident, problem, automation and service-improvement updates during operational reviews
Maintain runbooks, technical support documentation, known-error records, recovery procedures and audit evidence
Contribute to improvements in service availability, provisioning accuracy, restoration performance, monitoring coverage and operational efficiency

Requirements

What you’ll need

At least two years of experience in IT operations, IAM, IDM or enterprise application support, including hands-on production responsibilities
Practical production-support experience with NetIQ Identity Manager and identity lifecycle processes
Ability to troubleshoot NetIQ drivers, connectors, synchronisation processes, provisioning activities, workflows, directories and system integrations
Working knowledge of Unix or Linux, Shell scripting and SQL or PL/SQL
Experience managing incidents, problems and service requests in an SLA-driven production environment
Ability to analyse complex production issues, coordinate L3 or vendor support and document root causes and corrective actions clearly
Experience using monitoring and observability tools and implementing practical operational automation
Strong analytical, communication and stakeholder-coordination skills
Bachelor’s degree or equivalent relevant professional experience
NetIQ Identity Manager administration and production support knowledge
Knowledge of identity lifecycle processes, including joiners, movers, leavers, provisioning, de-provisioning, roles, entitlements, access requests and approvals
Knowledge of NetIQ drivers, connectors, policies, workflows, synchronisation, reconciliation and event processing
Directory services and integration concepts, including LDAP and Active Directory
Knowledge of NetIQ eDirectory, Identity Applications, Identity Reporting, Designer, Identity Console and Remote Loader
WebLogic or equivalent application server knowledge, including service, JVM, log and connectivity checks
REST and SOAP integration concepts, certificates, service accounts and network troubleshooting
Experience with monitoring and observability tools such as Dynatrace, Kibana, Datadog, AppDynamics, Splunk or Zabbix
Knowledge of Incident, Problem, Change and Service Request Management
Understanding of ITIL practices and SLA or KPI-driven production support
Awareness of identity security, access controls, audit evidence and compliance requirements
Ability to collaborate with technical teams, service stakeholders and external vendors
Interest in automation and responsible AI adoption
ITIL, IAM or NetIQ certification is desirable
Experience with Oracle Identity and Access Management or another enterprise IAM or identity governance platform is desirable
Exposure to privileged access management, identity governance or access-certification processes is desirable
Familiarity with AIOps, generative AI-assisted operations, intelligent triage, anomaly detection or knowledge-assistant use cases is desirable

Benefits

Comp & perks

An opportunity to develop specialist expertise in NetIQ Identity Manager and enterprise identity operations
Exposure to business-critical identity lifecycle, access governance and security processes
Experience working collaboratively with security, infrastructure, application, database, network and vendor teams
Opportunities to implement practical automation that reduces manual effort and improves service reliability
Exposure to approved AI and AIOps capabilities for intelligent monitoring, incident triage, anomaly detection and operational knowledge management
Opportunity to contribute to measurable service improvements across availability, provisioning accuracy, incident restoration, monitoring and compliance
Inclusive workplace
Talent recognised and rewarded