Vodafone

Procurement

• Proactively source and attract German-speaking candidates through job boards, social media platforms, employee referrals, talent databases, networking activities, and other sourcing channels
• Conduct initial HR screening interviews using telephone and virtual communication platforms
• Assess candidates against predefined job requirements, language proficiency, experience, skills, and organisational alignment criteria
• Evaluate candidate motivation, availability, salary expectations, and relocation requirements where applicable
• Prepare accurate candidate summaries and screening recommendations for recruiters and hiring teams
• Maintain regular communication with candidates throughout the recruitment process
• Schedule interviews and coordinate recruitment activities as required
• Update and maintain candidate information within Applicant Tracking Systems
• Ensure recruitment activities comply with company policies and data privacy requirements
• Support the Talent Acquisition team in achieving hiring targets and service level agreements (SLAs)
• Contribute to initiatives that enhance candidate engagement and overall recruitment experience

HR Sourcing Specialist, German Speaker

Engineer

• Manage end-to-end application delivery from intake and technical assessment through packaging, testing, user acceptance testing, release, deployment readiness, and operational handover
• Package and standardise applications for Microsoft Intune, Jamf Pro, MECM, Azure Virtual Desktop, Windows 365, App-V, and Citrix environments
• Develop and validate installation, uninstallation, upgrade, repair, detection, dependency, rollback, and user/system context deployment logic
• Perform compatibility, functionality, security, regression, and deployment testing
• Resolve complex packaging and installation issues
• Drive application upgrades, vulnerability remediation, version standardisation, end-of-support and end-of-life treatment, retirement, and application rationalisation activities
• Collaborate with application owners, vendors, security teams, engineering teams, testing teams, and deployment teams to mitigate risks and remove delivery obstacles
• Improve operational efficiency and delivery quality through automation, reusable frameworks, and continuous improvement initiatives using PowerShell and related technologies

Assistant Manager – Application Packaging Engineer

Network Engineer

• Act as the technical resolution point for major incidents and critical core network outages
• Take ownership of incidents from identification through to full service restoration
• Perform advanced troubleshooting across IP/MPLS, transport, and optical network domains
• Provide Level 2 escalation support to Network Operations Centre, Service Operations, Engineering teams, and customers
• Lead technical bridge calls during high-priority incidents and provide stakeholder communications
• Ensure adherence to incident, escalation, and communication processes
• Conduct post-incident reviews, perform root cause analysis, and define corrective actions
• Identify recurring issues and drive permanent resolution initiatives
• Serve as a senior technical interface for customer escalations
• Participate in customer calls, incident reviews, and service improvement discussions
• Communicate technical issues, risks, mitigations, and recovery plans to technical and non-technical audiences
• Provide expert operational support and troubleshooting across routing, switching, virtualised networking, and supported technology platforms
• Follow ITIL Incident, Problem, Change, and Major Incident Management processes
• Drive proactive service improvement initiatives
• Create and maintain troubleshooting documentation, knowledge articles, and operational procedures
• Mentor Level 1 engineers and act as a Subject Matter Expert
• Contribute to continuous improvement activities and technical enablement

IP Core Network Specialist

• Act as the technical resolution point for major incidents and critical core network outages
• Take ownership of incidents from identification through full service restoration
• Perform advanced troubleshooting across IP/MPLS, transport, and optical network domains
• Provide Level 2 escalation support to NOC, Service Operations, Engineering teams, and customers
• Lead technical bridge calls during high-priority incidents and provide stakeholder communications
• Ensure adherence to incident, escalation, and communication processes
• Conduct post-incident reviews, root cause analysis, and corrective actions
• Identify recurring issues and drive permanent resolution initiatives
• Serve as a senior technical interface for customer escalations
• Participate in customer calls, incident reviews, and service improvement discussions
• Communicate technical issues, risks, mitigations, and recovery plans to technical and non-technical audiences
• Provide expert operational support across routing, switching, virtualised networking, and multi-vendor platforms
• Follow ITIL Incident, Problem, Change, and Major Incident Management processes
• Drive proactive service improvement initiatives
• Create and maintain troubleshooting documentation, knowledge articles, and operational procedures
• Mentor Level 1 engineers and act as a Subject Matter Expert

• Act as the technical resolution point for major incidents and critical core network outages
• Take ownership of incidents from identification through to full service restoration
• Perform advanced troubleshooting across IP/MPLS, transport, and optical network domains
• Provide Level 2 escalation support to Network Operations Centre, Service Operations, Engineering teams, and customers
• Lead technical bridge calls during high-priority incidents and provide stakeholder communications
• Ensure adherence to incident, escalation, and communication processes
• Conduct post-incident reviews, perform root cause analysis, and define corrective actions
• Identify recurring issues and drive permanent resolution initiatives
• Serve as a senior technical interface for customer escalations
• Participate in customer calls, incident reviews, and service improvement discussions
• Communicate technical issues, risks, mitigations, and recovery plans to technical and non-technical audiences
• Provide expert operational support across routing, switching, virtualised networking, and supported Nokia, Huawei, and Cisco platforms
• Follow ITIL Incident, Problem, Change, and Major Incident Management processes
• Drive proactive service improvement initiatives
• Create and maintain troubleshooting documentation, knowledge articles, and operational procedures
• Mentor Level 1 engineers and act as a Subject Matter Expert
• Contribute to continuous improvement and technical enablement activities

• Act as the technical resolution point for major incidents and critical core network outages
• Own incidents from identification through full service restoration
• Perform advanced troubleshooting across IP/MPLS, transport, and optical network domains
• Provide Level 2 escalation support to NOC, Service Operations, Engineering teams, and customers
• Lead technical bridge calls during high-priority incidents and provide stakeholder communications
• Ensure adherence to incident, escalation, and communication processes
• Conduct post-incident reviews, perform root cause analysis, and define corrective actions
• Identify recurring issues and drive permanent resolution initiatives
• Serve as a senior technical interface for customer escalations
• Participate in customer calls, incident reviews, and service improvement discussions
• Communicate technical issues, risks, mitigations, and recovery plans to technical and non-technical audiences
• Provide expert operational support and troubleshooting across routing, switching, virtualised networking, and supported Nokia, Huawei, and Cisco platforms
• Follow ITIL Incident, Problem, Change, and Major Incident Management processes
• Drive proactive service improvement initiatives
• Create and maintain troubleshooting documentation, knowledge articles, and operational procedures
• Mentor Level 1 engineers and act as a Subject Matter Expert
• Contribute to continuous improvement and technical enablement initiatives

• Lead the technical resolution of major incidents and critical core network outages
• Take end-to-end ownership of incidents until full service restoration
• Perform advanced troubleshooting across IP/MPLS, transport, and optical network domains
• Provide Level 3 escalation support to NOC, Service Operations, Engineering teams, and customers
• Lead technical bridge calls during critical incidents and provide stakeholder updates
• Ensure adherence to incident management, escalation, and communication processes
• Conduct post-incident reviews, root cause analysis, and corrective action planning
• Identify recurring faults and drive long-term problem resolution initiatives
• Participate in on-call support during evenings, weekends, holidays, and emergencies
• Act as a senior technical point of contact for customer escalations
• Participate in customer reviews, incident discussions, and service improvement activities
• Support customer audits, technical reviews, and optimisation initiatives
• Troubleshoot IS-IS, BGP, MPLS L2VPN/L3VPN, Segment Routing, Traffic Engineering, IPv4/IPv6, QoS, multicast, API-based automation, and virtualised networking
• Support and troubleshoot Nokia VSRa and virtual routing infrastructure environments
• Diagnose control-plane, forwarding-plane, performance, and capacity issues
• Support Nokia, Huawei, and Cisco service-provider platforms
• Ensure compliance with ITIL Incident, Problem, Change, and Major Incident Management practices
• Drive proactive service improvement initiatives
• Develop and maintain troubleshooting guides, knowledge articles, and operational procedures
• Mentor Level 1 and Level 2 engineers as a technical subject matter expert
• Collaborate with Engineering and Architecture teams on new services and network transformations
• Support software upgrades, vulnerability remediation, and lifecycle management

Principal IP Network Engineer – 3rd Line Support

• Lead the technical resolution of major incidents and critical core network outages
• Take end-to-end ownership of incidents until full service restoration
• Perform advanced troubleshooting across IP/MPLS, transport, and optical network domains
• Provide Level 3 escalation support to NOC, Service Operations, Engineering teams, and customers
• Lead technical bridge calls and provide regular stakeholder updates
• Ensure adherence to incident management, escalation, and communication processes
• Conduct post-incident reviews, root cause analysis, and corrective action planning
• Identify recurring faults and drive long-term problem resolution
• Participate in on-call support during evenings, weekends, holidays, and emergencies
• Act as a senior technical point of contact for customer escalations
• Participate in customer reviews, incident discussions, and service improvement activities
• Support customer audits, technical reviews, and optimisation initiatives
• Troubleshoot Nokia VSRa, Nokia 7750 SR-12e and 7210, Huawei NE8000-M8, CX600-X2-M8A and CX600-X8A, and Cisco NCS560-7 and ASR9910 platforms
• Ensure compliance with ITIL Incident, Problem, Change, and Major Incident Management practices
• Drive proactive service improvement initiatives
• Develop and maintain troubleshooting guides, knowledge articles, and operational procedures
• Mentor Level 1 and Level 2 engineers
• Collaborate with Engineering and Architecture teams on new services and network transformations
• Support software upgrades, vulnerability remediation, and lifecycle management activities

DevOps Engineer

• Manage and support cloud platforms including VMware vSphere, VMware Tanzu, VMware NSX, and Ericsson Cloud Native Infrastructure Solution (CNIS)
• Operate and maintain cloud environments supporting virtualised network functions across multiple markets
• Troubleshoot critical incidents, perform fault isolation, and coordinate incident management activities
• Implement security policies and remediate platform vulnerabilities
• Coordinate change management, fault management, problem management, and service request processes
• Evaluate platform releases, firmware updates, patches, and enhancements
• Plan and coordinate implementation activities
• Plan and execute lifecycle management across diverse cloud infrastructure environments
• Collaborate with design teams, engineering teams, vendors, and internal customers
• Build and maintain stakeholder relationships across markets and technology domains
• Organise and prioritise operational activities to meet deadlines

Senior Cloud Operations Engineer

Manager

• Operate, monitor and troubleshoot NetIQ Identity Manager and associated IAM services across identity lifecycle, provisioning, de-provisioning, access, authentication and synchronisation processes
• Analyse drivers, connectors, policies, workflows, queues, jobs, events, interfaces and connected-system dependencies
• Restore failed identity-processing activities within agreed service targets
• Investigate identity data, attributes, mappings, role and entitlement assignments, reconciliation outcomes and connector communication issues
• Perform approved administration, health checks, restarts and recovery activities according to runbooks and controls
• Support joiner, mover and leaver processes, access requests, approvals, exceptions and role or entitlement changes
• Troubleshoot delayed or unsuccessful provisioning and de-provisioning across directories and connected target systems
• Investigate access-review exceptions, orphaned and dormant accounts and reconciliation issues
• Track remediation activities to completion while following access-control and security procedures
• Lead L2 technical analysis and service restoration for high-priority IAM and IDM incidents
• Coordinate cross-domain troubleshooting with L3 support, security, directory, database, infrastructure, network and vendor teams
• Conduct root-cause analysis, document workarounds and track corrective actions
• Manage incidents, problems and service requests using ITIL practices
• Monitor ageing work items, SLA risks and service-impacting backlogs
• Analyse logs to identify production failures and performance issues
• Maintain dashboards, alerts and service health checks
• Improve alert quality and proactive detection across critical identity processes
• Automate operational activities using Shell scripting, SQL, PL/SQL and approved orchestration tools
• Develop automation for health checks, reconciliation validation, reporting and repeatable service activities
• Identify and use approved AI and AIOps use cases for incident triage, anomaly detection, event and log correlation, SLA-risk identification, knowledge retrieval and root-cause analysis
• Retain human validation for access, security, compliance and remediation decisions
• Provide SLA, KPI, incident, problem, automation and service-improvement updates during operational reviews
• Maintain runbooks, technical support documentation, known-error records, recovery procedures and audit evidence
• Contribute to improvements in service availability, provisioning accuracy, restoration performance, monitoring coverage and operational efficiency

Assistant Manager – Net IQ, IAM, IDM, L2 Support

• Own the health, availability, performance and supportability of NetIQ Identity Manager and associated IAM services
• Act as the Level 2 subject-matter escalation point for provisioning, de-provisioning, access, authentication and synchronisation issues
• Monitor NetIQ drivers, connectors, workflows, queues, scheduled jobs and interfaces
• Investigate and resolve service failures within agreed service-level commitments
• Support joiner, mover and leaver processes across enterprise identity services
• Manage role and entitlement changes, access requests, approvals and exceptions
• Investigate failed or delayed provisioning across directories and connected target systems
• Validate identity data, attributes, mappings, policies and reconciliation results
• Lead Level 2 analysis and recovery for priority-one and priority-two incidents
• Coordinate cross-domain troubleshooting with Level 3 teams, vendors and technical stakeholders
• Conduct root-cause analysis and produce supporting documentation
• Manage corrective actions, known errors and initiatives to reduce recurring failures
• Support Incident, Problem, Change, Release and Service Request processes in accordance with ITIL practices
• Perform approved administration, service health checks, restarts and recovery activities
• Support access reviews, orphan-account investigations, audit evidence gathering and remediation tracking
• Follow secure operational practices for privileged access, credentials, certificates and service accounts
• Maintain identity accuracy, access security, regulatory compliance and audit readiness
• Analyse NetIQ, WebLogic, database, directory and operating-system logs to isolate faults
• Maintain operational dashboards, alerts, health checks and support runbooks
• Develop or enhance automation for repetitive support activities
• Use operational trends to improve reliability, strengthen proactive detection and reduce restoration time
• Contribute to Site Reliability Engineering and AI-driven service optimisation initiatives

Senior Manager – Net IQ, IAM, IDM – L2 Support

• Operate, monitor and troubleshoot NetIQ Identity Manager and associated IAM services across identity lifecycle, provisioning, de-provisioning, access, authentication and synchronisation processes
• Analyse drivers, connectors, policies, workflows, queues, jobs, events, interfaces and connected-system dependencies
• Restore failed identity processing within agreed service targets
• Investigate identity data, attributes, mappings, role and entitlement assignments, reconciliation outcomes and connector communication issues
• Perform approved administration, health checks, restarts and recovery activities according to runbooks and controls
• Support joiner, mover and leaver processes, access requests, approvals, exceptions and role or entitlement changes
• Troubleshoot failed or delayed provisioning and de-provisioning across directories and connected target systems
• Investigate access-review exceptions, orphan accounts, dormant accounts and reconciliation issues
• Lead L2 technical analysis and service restoration for high-priority IAM and IDM incidents
• Coordinate troubleshooting across application, directory, security, database, infrastructure and network teams
• Conduct root-cause analysis, document workarounds and track corrective actions
• Manage incidents, problems and service requests using ITIL practices
• Monitor ageing cases, SLA risks and service-impacting backlogs
• Engage L3 support teams and technology vendors when additional expertise is required
• Analyse logs to identify production failures and performance issues
• Maintain operational dashboards, alerts and health checks
• Improve alert quality and proactive detection across critical identity processes
• Automate repeatable operational activities using Shell scripting, SQL, PL/SQL and approved orchestration tools
• Develop automation for health checks, reconciliation validation, reporting and routine service activities
• Identify and use AI/AIOps for incident triage, anomaly detection, event and log correlation, SLA-risk identification, knowledge retrieval and root-cause-analysis assistance
• Maintain human validation for access, security, compliance and remediation decisions
• Provide SLA, KPI, incident, problem, automation and service-improvement updates
• Maintain runbooks, support documentation, known-error records, technical recovery procedures and audit evidence
• Support service availability, provisioning accuracy, backlog control, incident restoration, monitoring coverage and continual-improvement objectives

Deputy Manager - Net IQ - IAM, IDM - L2 Support

• Operate, monitor and troubleshoot NetIQ Identity Manager and associated IAM services across identity lifecycle, provisioning, de-provisioning, access, authentication and synchronisation processes
• Analyse drivers, connectors, policies, workflows, queues, jobs, events, interfaces and connected-system dependencies
• Restore failed identity processing within agreed service targets
• Investigate identity data, attributes, mappings, role and entitlement assignments, reconciliation outcomes and connector communication issues
• Perform approved administration, health checks, restarts and recovery activities according to runbooks and controls
• Support joiner, mover and leaver processes, access requests, approvals, exceptions and role or entitlement changes
• Troubleshoot failed or delayed provisioning and de-provisioning across directories and connected target systems
• Investigate access-review exceptions, orphan accounts, dormant accounts and reconciliation issues
• Lead L2 technical analysis and service restoration for high-priority IAM and IDM incidents
• Coordinate troubleshooting across application, directory, security, database, infrastructure and network teams
• Conduct root-cause analysis, document workarounds and track corrective actions
• Manage incidents, problems and service requests using ITIL practices
• Monitor ageing cases, SLA risks and service-impacting backlogs
• Engage L3 support teams and technology vendors when required
• Analyse logs to identify production failures and performance issues
• Maintain operational dashboards, alerts and health checks
• Improve alert quality and proactive detection across critical identity processes
• Automate operational activities using Shell scripting, SQL, PL/SQL and approved orchestration tools
• Develop automation for health checks, reconciliation validation, reporting and routine service activities
• Identify and use approved AI and AIOps capabilities for incident triage, anomaly detection, event and log correlation, SLA-risk identification, knowledge retrieval and root-cause-analysis assistance
• Provide SLA, KPI, incident, problem, automation and service-improvement updates
• Maintain runbooks, support documentation, known-error records, technical recovery procedures and audit evidence
• Support service availability, provisioning accuracy, backlog control, incident restoration, monitoring coverage and continual-improvement objectives

Manager – NetIQ, IAM, IDM – L2 Support

Executive

• Operate and troubleshoot NetIQ Identity Manager and associated IAM services across identity lifecycle, provisioning, de-provisioning, access, authentication and synchronisation processes
• Monitor and analyse drivers, connectors, policies, workflows, queues, jobs, events, interfaces and connected-system dependencies
• Restore failed processing within agreed service targets
• Investigate identity data, attributes, mappings, role and entitlement assignments, reconciliation outcomes and connector communication issues
• Perform approved administration, health checks, restarts and recovery activities in accordance with established runbooks and controls
• Support joiner, mover and leaver processes, access requests, approvals, exceptions, and role or entitlement changes
• Troubleshoot failed or delayed provisioning and de-provisioning across directories and connected target systems
• Investigate access-review exceptions, orphaned and dormant accounts, and reconciliation issues
• Track remediation activities through to completion
• Lead L2 technical analysis and service restoration for high-priority IAM and IDM incidents
• Coordinate cross-domain troubleshooting with L3 support, security, directory, database, infrastructure, network and vendor teams
• Conduct root-cause analysis, document workarounds and track corrective actions
• Manage incidents, problems and service requests using ITIL practices
• Monitor ageing requests, SLA risks and service-impacting backlogs
• Analyse logs to isolate production failures and performance issues
• Maintain operational dashboards, alerts and health checks
• Improve alert quality and proactive detection for critical identity processes
• Automate repeatable operational activities using Shell scripting, SQL/PLSQL and approved workflow or orchestration tools
• Support automation of health checks, reconciliation checks and operational reporting
• Identify and use approved AI/AIOps capabilities for incident triage, anomaly detection, log and event correlation, SLA-risk identification, knowledge retrieval and root-cause analysis
• Retain human validation for decisions involving access, security, compliance and remediation
• Deliver updates covering SLA/KPI performance, incidents, problems, automation and improvement activities
• Maintain runbooks, support documentation, known-error records, recovery procedures and audit evidence
• Contribute to service availability, provisioning accuracy, reduced restoration time, backlog control and measurable operational improvements

Senior Executive – Net IQ, IAM, IDM – L2 Support

Field Engineer

• Deliver excellent field engineering service across Scottish Power's strategic telecommunications network throughout Scotland, including interfaces with SSEN and National Grid telecommunications networks
• Provide professional field engineering support across service delivery and assurance activities
• Participate in a 24/7/365 support and maintenance service
• Respond to network issues and carry out planned maintenance activities
• Support implementation of projects and operational activities
• Ensure quality, safety, and customer experience standards are maintained
• Deliver projects within agreed timelines, budgets, quality standards, and health and safety requirements
• Complete project documentation accurately and on time
• Support Project Engineers and wider delivery teams
• Monitor project progress and contribute ideas and solutions
• Identify issues, dependencies, and risks, escalating and helping resolve them
• Communicate proactively with customers, colleagues, and stakeholders
• Assist with technical, testing, and quality activities
• Maintain accurate project records and complete administrative tasks
• Collaborate across teams to drive positive customer outcomes and continuous improvement