Deputy Manager - Net IQ - IAM, IDM - L2 Support

Vodafone

. Operate, monitor and troubleshoot NetIQ Identity Manager and associated IAM services across identity lifecycle, provisioning, de-provisioning, access, authentication and synchronisation processes .

Posted 9/24/2026full-timeIndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in NetIQ Identity Manager and identity lifecycle management, with strong capabilities in troubleshooting, incident management, and automation using Shell scripting and SQL. Proficient in coordinating across technical teams and managing service requests in an SLA-driven environment.

Highest-signal resume keywords

NetIQ Identity ManagerIdentity Lifecycle ManagementShell ScriptingOracle SQLITIL Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingProvisioningDe-provisioningLDAPActive DirectoryREST IntegrationsSOAP IntegrationsWebLogicAIOpsAutomation

Soft Skills

Analytical SkillsCommunication SkillsDocumentation SkillsStakeholder Coordination

Tools & Technologies

DynatraceKibanaDatadogAppDynamicsSplunkZabbix

Certifications & Qualifications

ITIL CertificationIAM CertificationNetIQ Certification

Industry Keywords

Identity Access ManagementEnterprise Application SupportIncident ManagementService RequestsOperational Dashboards

Tech Stack

Tools & technologies

LinuxOracleShell ScriptingSOAPSplunkSQLUnix

About the role

Key responsibilities & impact

Operate, monitor and troubleshoot NetIQ Identity Manager and associated IAM services across identity lifecycle, provisioning, de-provisioning, access, authentication and synchronisation processes
Analyse drivers, connectors, policies, workflows, queues, jobs, events, interfaces and connected-system dependencies
Restore failed identity processing within agreed service targets
Investigate identity data, attributes, mappings, role and entitlement assignments, reconciliation outcomes and connector communication issues
Perform approved administration, health checks, restarts and recovery activities according to runbooks and controls
Support joiner, mover and leaver processes, access requests, approvals, exceptions and role or entitlement changes
Troubleshoot failed or delayed provisioning and de-provisioning across directories and connected target systems
Investigate access-review exceptions, orphan accounts, dormant accounts and reconciliation issues
Lead L2 technical analysis and service restoration for high-priority IAM and IDM incidents
Coordinate troubleshooting across application, directory, security, database, infrastructure and network teams
Conduct root-cause analysis, document workarounds and track corrective actions
Manage incidents, problems and service requests using ITIL practices
Monitor ageing cases, SLA risks and service-impacting backlogs
Engage L3 support teams and technology vendors when additional expertise is required
Analyse logs to identify production failures and performance issues
Maintain operational dashboards, alerts and health checks
Improve alert quality and proactive detection across critical identity processes
Automate repeatable operational activities using Shell scripting, SQL, PL/SQL and approved orchestration tools
Develop automation for health checks, reconciliation validation, reporting and routine service activities
Identify and use AI/AIOps for incident triage, anomaly detection, event and log correlation, SLA-risk identification, knowledge retrieval and root-cause-analysis assistance
Maintain human validation for access, security, compliance and remediation decisions
Provide SLA, KPI, incident, problem, automation and service-improvement updates
Maintain runbooks, support documentation, known-error records, technical recovery procedures and audit evidence
Support service availability, provisioning accuracy, backlog control, incident restoration, monitoring coverage and continual-improvement objectives

Requirements

What you’ll need

At least four years of experience in IT operations, IAM or IDM, or enterprise application support, including hands-on production responsibility
Strong production-support knowledge of NetIQ Identity Manager and identity-lifecycle processes
Practical experience troubleshooting NetIQ drivers, connectors, synchronisation, provisioning, workflows, directories and integrations
Knowledge of joiner, mover and leaver processes, roles, entitlements, access requests and approvals
Experience with NetIQ eDirectory, Identity Applications, Identity Reporting, Designer, Identity Console or Remote Loader
Good working knowledge of LDAP and Active Directory concepts
Strong Unix or Linux operations and Shell-scripting capabilities
Practical Oracle SQL and PL/SQL skills
Experience supporting WebLogic or an equivalent application server, including logs, services, JVMs and connectivity checks
Knowledge of REST and SOAP integrations, certificates, service accounts and network troubleshooting
Experience with at least one monitoring or observability platform, such as Dynatrace, Kibana, Datadog, AppDynamics, Splunk or Zabbix
Experience managing incidents, problems, changes and service requests in an SLA-driven environment
Ability to analyse complex production issues and coordinate effectively with L3 teams, vendors and other technical stakeholders
Strong analytical, communication, documentation and stakeholder-coordination skills
A bachelor’s degree or equivalent relevant professional experience
ITIL, IAM or NetIQ certifications would be advantageous
Exposure to Oracle Identity and Access Management, another enterprise IAM or IGA platform, privileged access management, access certification, AIOps or generative AI-assisted operations would be beneficial

Benefits

Comp & perks

Opportunity to work with enterprise-scale identity and access management services supporting critical business operations
Practical involvement across identity lifecycle, access controls, application operations, monitoring and service management
Exposure to cross-functional collaboration with security, directory, application, database, infrastructure, network and vendor teams
Opportunities to improve service reliability through automation, proactive monitoring and continual service improvement
Experience applying approved AI and AIOps capabilities to operational use cases while maintaining security and compliance controls
Motivating and inclusive workplace
Talent recognition and rewards
Inclusion and diversity initiatives