Enhanced Customer Specialist Advisor – 12 Months FTC

Vodafone

. Act as a dedicated customer champion and ensure customer accounts run smoothly and efficiently .

Posted 11/11/2026full-timeRemote • United KingdomMid-LevelSenior💰 £27,691 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management and excels in delivering exceptional customer service within the telecommunications industry. Proven ability to communicate effectively, resolve complex issues, and contribute to continuous improvement initiatives.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsRelationship BuildingAttention To DetailExperience With Customer Management Systems

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Literacy SkillsStrong Numerical SkillsProblem-SolvingCollaborationAdaptability

Tools & Technologies

Crystal Customer Management System

Certifications & Qualifications

DBS Background CheckFinancial Background Check

Industry Keywords

TelecommunicationsCustomer ExperienceAccount ManagementService LevelsProcess Improvement

About the role

Key responsibilities & impact

Act as a dedicated customer champion and ensure customer accounts run smoothly and efficiently
Build strong relationships with customers and key stakeholders and understand individual customer needs
Resolve customer queries via phone and email within agreed service levels
Act as a trusted point of contact for escalations and complex account issues
Provide clear communication and effective solutions
Investigate and resolve account, technical, and network-related queries with Vodafone teams
Support Account Managers and Service Managers in managing customer accounts efficiently and proactively
Coordinate resources with colleagues and stakeholders to deliver customer outcomes
Contribute to world-class customer service and exceed customer expectations
Identify opportunities to improve the customer experience and support wider business initiatives

Requirements

What you’ll need

Excellent communication skills and ability to build strong relationships with people at all levels
Strong literacy and numerical skills
Keen eye for detail and accuracy
Customer service experience, ideally within the telecommunications industry
Experience managing client relationships or supporting business customers is desirable but not essential
Passion for continuous improvement
Experience working on projects, initiatives, or process improvements
Experience using Crystal or similar customer management systems is desirable but not essential; full training provided
Ability to work Monday to Friday on shifts between 8am and 6pm
Successful completion of background checks, including criminal (DBS) and financial checks

Benefits

Comp & perks

Bonuses
Up to 28 days off plus bank holidays
Paid time for charity work
Discounts
Vouchers
Pension plan
Learning tools
Parental leave policies
Office in a Box home working kit
Homebased working with occasional company gatherings during the year