IP Core Network Specialist

Vodafone

. Act as the technical resolution point for major incidents and critical core network outages .

Posted 9/29/2026full-timePune • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting complex multi-vendor IP/MPLS networks and managing customer-facing technical escalations. Proficient in incident management processes and effective communication with both technical and non-technical stakeholders.

Highest-signal resume keywords

IP/MPLS Network TroubleshootingIncident ManagementCustomer-Facing Technical EscalationsITIL Foundation or PractitionerCCNP Service Provider or Enterprise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IS-ISBGPMPLSSegment RoutingTraffic EngineeringMulticast TechnologiesIPv4IPv6QoSRouting and Switching

Soft Skills

Analytical SkillsProblem-Solving SkillsStakeholder EngagementEffective CommunicationCollaboration

Tools & Technologies

Nokia PlatformsHuawei PlatformsCisco Platforms

Certifications & Qualifications

CCNP Service ProviderCCNP EnterpriseNokia NRS CertificationsHuawei HCIP/HCIE Routing & Switching

Industry Keywords

TelecomISPService ProviderNetwork OperationsService Assurance

Tech Stack

Tools & technologies

Switching

About the role

Key responsibilities & impact

Act as the technical resolution point for major incidents and critical core network outages
Take ownership of incidents from identification through to full service restoration
Perform advanced troubleshooting across IP/MPLS, transport, and optical network domains
Provide Level 2 escalation support to Network Operations Centre, Service Operations, Engineering teams, and customers
Lead technical bridge calls during high-priority incidents and provide stakeholder communications
Ensure adherence to incident, escalation, and communication processes
Conduct post-incident reviews, perform root cause analysis, and define corrective actions
Identify recurring issues and drive permanent resolution initiatives
Serve as a senior technical interface for customer escalations
Participate in customer calls, incident reviews, and service improvement discussions
Communicate technical issues, risks, mitigations, and recovery plans to technical and non-technical audiences
Provide expert operational support across routing, switching, virtualised networking, and supported Nokia, Huawei, and Cisco platforms
Follow ITIL Incident, Problem, Change, and Major Incident Management processes
Drive proactive service improvement initiatives
Create and maintain troubleshooting documentation, knowledge articles, and operational procedures
Mentor Level 1 engineers and act as a Subject Matter Expert
Contribute to continuous improvement and technical enablement activities

Requirements

What you’ll need

6 to 8 years of experience within Telecom, ISP, or Service Provider environments
Strong background in Network Operations, Incident Management, and Service Assurance
Experience managing customer-facing technical escalations
Proven expertise in troubleshooting complex multi-vendor IP/MPLS networks
Strong knowledge and hands-on experience in IS-IS, BGP, MPLS, Segment Routing, Traffic Engineering, Multicast technologies, IPv4 / IPv6, and QoS
Experience supporting service provider equipment from Nokia, Huawei, and Cisco
Strong ownership and accountability for service outcomes
Excellent analytical and problem-solving skills
Ability to remain composed and make effective decisions during critical incidents
Effective stakeholder and customer engagement skills
Excellent written and verbal communication abilities
Ability to influence technical outcomes and collaborate across multiple teams
CCNP Service Provider or Enterprise preferred
Nokia NRS Certifications preferred
Huawei HCIP/HCIE Routing & Switching preferred
ITIL Foundation or ITIL Practitioner preferred

Benefits

Comp & perks

Opportunity to work on large-scale global IP/MPLS and transport networks
Exposure to advanced technologies including Segment Routing, Traffic Engineering, and virtualised networking platforms
Involvement in high-impact major incident management and service restoration activities
Collaboration with global engineering, operations, vendor, and customer teams
Opportunities to contribute to operational transformation and service improvement initiatives
Platform to build technical leadership through mentoring and knowledge-sharing activities
Vodafone is committed to a motivating and inclusive workplace in which talent is recognised and rewarded