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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced communication skills and a strong ability to provide excellent customer experiences while achieving sales targets. Familiarity with live chat support and a commitment to ethical customer service are essential.
Highest-signal resume keywords
Advanced Communication SkillsLive Chat ExperienceSales ExperienceCustomer Experience ManagementMotivation To Achieve Targets
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ResilienceEthical Decision Making
Certifications & Qualifications
Successful Background Checks
Industry Keywords
Customer ServiceSales TargetsBroadband DealsVodafoneThree ProductsTRUST Framework
About the role
Key responsibilities & impact- Complete in-depth sales and customer service training in the training academy
- Take live online chats from new and existing customers
- Advise customers about broadband deals, phones, SIMs, and retention options
- Offer suitable VodafoneThree products and services to achieve sales targets
- Provide accurate information and act ethically to support informed customer decisions
- Serve as a main point of contact and deliver excellent customer service
Requirements
What you’ll need- Advanced communication skills
- Ability to provide an excellent customer experience in line with the TRUST framework
- Motivation to achieve clear targets
- Resilience when dealing with minor setbacks
- Live Chat and Sales experience preferred
- Successful background checks, including criminal (DBS) and financial checks
- Ability to work full time, 37.5 hours per week, Monday to Sunday, between 8:00am and 10:15pm
- Typing test required during the in-person interview
Benefits
Comp & perks- Uncapped commission
- 28 Days annual leave + bank holidays in lieu
- Paid charity days
- 'Spirit' days focused on self-development
- Employee discounts
- Retail vouchers
- Health benefits
- Pension plan
- Life assurance
- Shares scheme
- Learning and development tools
- Award-winning parental leave policies
- Work from home for 50% of the time after a minimum of 4 weeks training