Performance Specialist

Vodafone

. Build scalable frameworks so performance does not degrade as demand increases .

Posted 10/19/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and experience in customer fulfilment and service operations, with a focus on driving operational improvements and enhancing customer experience through data insights and automation.

Highest-signal resume keywords

Customer Fulfilment ExperienceSQL ExperiencePower Platforms ProficiencyAnalytical Problem SolvingStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLData AnalysisProcess ImprovementPerformance MetricsData Visualisation

Soft Skills

Problem SolvingPattern RecognitionInfluencing SkillsAdaptabilityCollaboration

Tools & Technologies

Power PlatformsSupport ToolsReporting Systems

Certifications & Qualifications

DBS CheckFinancial Background Check

Industry Keywords

Customer ExperienceService OperationsHigh-Volume EnvironmentOperational Performance

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Build scalable frameworks so performance does not degrade as demand increases
Improve customer experience through data insight, automation, and process improvements
Collaborate with VodafoneThree technical teams and third parties to enhance customer experience and continuously improve service
Monitor Customer Fulfilment KPIs, recognise trends and challenges, and identify underlying causes
Monitor changes across Customer Operations that may impact performance and highlight them when necessary
Support Operations Managers in improving KPIs
Implement improvement action plans for key metrics to enhance efficiency, productivity, and overall performance
Use new support tools and systems for improved reporting, analysis, and data visualisation

Requirements

What you’ll need

Strong experience in customer fulfilment, service operations, or customer experience roles within a complex, high-volume environment
SQL experience
Power Platforms highly desirable
Strong analytical and performance competencies, especially problem solving, pattern recognition, and data synthesis
Experience driving operational improvements involving multiple stakeholders and teams
Confident stakeholder management and ability to influence senior leaders using data-driven narratives and clear business cases
Solid understanding of operational performance metrics and their connection to customer outcomes
Comfortable operating with ambiguity and balancing multiple priorities
Subject to background checks, including criminal (DBS) and financial checks

Benefits

Comp & perks

Bonus
Vodafone benefits
Up to 28 days off plus bank holidays
Paid time for charity work
Discounts
Vouchers
Pension plan
Learning tools
Parental leave policies
Home working kit ('Office in a Box')
Homebased working with occasional gatherings during the year