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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in troubleshooting complex multi-vendor IP/MPLS networks and managing critical incidents within Telecom and Service Provider environments. Proven ability to lead technical resolutions, mentor teams, and drive service improvement initiatives while ensuring compliance with ITIL practices.
Highest-signal resume keywords
Incident ManagementIP/MPLS TroubleshootingCustomer Escalation ManagementNetwork AutomationITIL Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IS-ISBGPMPLSSegment RoutingTraffic EngineeringMulticastIPv4IPv6QoSNokia VSRa
Soft Skills
Analytical SkillsProblem-SolvingStakeholder EngagementCommunication SkillsCollaboration
Tools & Technologies
Nokia 7750 SR-12eHuawei NE8000-M8CX600-X2-M8ACX600-X8ACisco NCS560-7ASR9910
Certifications & Qualifications
CCNP Service ProviderCCIE Service ProviderNokia NRS CertificationsHuawei HCIP Routing & SwitchingITIL Foundation
Industry Keywords
TelecomISPManaged ServicesService ProviderNetwork Operations
Tech Stack
Tools & technologiesPythonSwitching
About the role
Key responsibilities & impact- Lead the technical resolution of major incidents and critical core network outages
- Take end-to-end ownership of incidents until full service restoration
- Perform advanced troubleshooting across IP/MPLS, transport, and optical network domains
- Provide Level 3 escalation support to NOC, Service Operations, Engineering teams, and customers
- Lead technical bridge calls and provide regular stakeholder updates
- Ensure adherence to incident management, escalation, and communication processes
- Conduct post-incident reviews, root cause analysis, and corrective action planning
- Identify recurring faults and drive long-term problem resolution
- Participate in on-call support during evenings, weekends, holidays, and emergencies
- Act as a senior technical point of contact for customer escalations
- Participate in customer reviews, incident discussions, and service improvement activities
- Support customer audits, technical reviews, and optimisation initiatives
- Troubleshoot Nokia VSRa, Nokia 7750 SR-12e and 7210, Huawei NE8000-M8, CX600-X2-M8A and CX600-X8A, and Cisco NCS560-7 and ASR9910 platforms
- Ensure compliance with ITIL Incident, Problem, Change, and Major Incident Management practices
- Drive proactive service improvement initiatives
- Develop and maintain troubleshooting guides, knowledge articles, and operational procedures
- Mentor Level 1 and Level 2 engineers
- Collaborate with Engineering and Architecture teams on new services and network transformations
- Support software upgrades, vulnerability remediation, and lifecycle management activities
Requirements
What you’ll need- 8 to 12+ years of experience within Telecom, ISP, managed services, or Service Provider environments
- Strong background in Network Operations, Incident Management, and Service Assurance
- Experience managing customer-facing technical escalations and critical incidents
- Demonstrated expertise in troubleshooting complex multi-vendor IP/MPLS networks
- Expert-level knowledge of IS-IS, BGP, MPLS, Segment Routing, Traffic Engineering, Multicast, IPv4 and IPv6, and QoS
- Expertise in Nokia, Huawei, and Cisco service provider platforms
- Experience with network automation and API-driven operations
- Experience with virtualised networking technologies and infrastructure
- Strong ownership and accountability for service outcomes
- Excellent analytical and troubleshooting capabilities
- Ability to remain composed and solution-focused during high-severity incidents
- Effective stakeholder and customer engagement skills
- Strong verbal and written communication abilities
- Ability to collaborate across multiple teams
- Preferred: CCNP Service Provider or Enterprise
- Preferred: CCIE Service Provider or Enterprise
- Preferred: Nokia NRS Certifications
- Preferred: Huawei HCIP or HCIE Routing & Switching
- Preferred: ITIL Foundation or ITIL Practitioner
- Preferred: Python or Network Automation Certifications
Benefits
Comp & perks- Opportunity to work on business-critical global IP core and transport networks
- Exposure to complex multi-vendor service provider environments across Nokia, Huawei, and Cisco platforms
- Ownership of high-impact technical incident resolution and operational excellence initiatives
- Collaboration with global engineering, architecture, operations, and customer teams
- Opportunities to contribute to network transformation, automation, and service improvement programmes
- Technical leadership opportunities through mentoring and subject matter expert responsibilities
- Broad exposure to network lifecycle management, upgrades, security remediation, and optimisation activities
- Inclusive workplace and equal opportunity commitment
- Opportunities for professional development through advanced networking, automation, incident leadership, ITIL, customer engagement, and virtualised networking experience