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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expert-level knowledge in troubleshooting complex multi-vendor IP/MPLS networks, with a strong focus on incident management and service assurance. Capable of leading technical resolutions for major incidents while ensuring compliance with ITIL practices and driving service improvement initiatives.
Highest-signal resume keywords
IP/MPLS Network TroubleshootingIncident ManagementCustomer-Facing Technical EscalationsNetwork AutomationService Provider Platforms
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IS-ISBGPMPLSSegment RoutingTraffic EngineeringMulticastIPv4IPv6QoSAPI-Based Automation
Soft Skills
Analytical SkillsStakeholder EngagementCommunication SkillsCollaborationOwnership and Accountability
Tools & Technologies
Nokia VSRaNokia Service Provider PlatformsHuawei Service Provider PlatformsCisco Service Provider PlatformsVirtualised Networking Technologies
Certifications & Qualifications
CCNP Service ProviderCCIE Service ProviderNokia NRS CertificationsHuawei HCIP Routing & SwitchingITIL Foundation
Industry Keywords
TelecomISPManaged ServicesService ProviderNetwork Operations
Tech Stack
Tools & technologiesPythonSwitching
About the role
Key responsibilities & impact- Lead the technical resolution of major incidents and critical core network outages
- Take end-to-end ownership of incidents until full service restoration
- Perform advanced troubleshooting across IP/MPLS, transport, and optical network domains
- Provide Level 3 escalation support to NOC, Service Operations, Engineering teams, and customers
- Lead technical bridge calls during critical incidents and provide stakeholder updates
- Ensure adherence to incident management, escalation, and communication processes
- Conduct post-incident reviews, root cause analysis, and corrective action planning
- Identify recurring faults and drive long-term problem resolution initiatives
- Participate in on-call support during evenings, weekends, holidays, and emergencies
- Act as a senior technical point of contact for customer escalations
- Participate in customer reviews, incident discussions, and service improvement activities
- Support customer audits, technical reviews, and optimisation initiatives
- Troubleshoot IS-IS, BGP, MPLS L2VPN/L3VPN, Segment Routing, Traffic Engineering, IPv4/IPv6, QoS, multicast, API-based automation, and virtualised networking
- Support and troubleshoot Nokia VSRa and virtual routing infrastructure environments
- Diagnose control-plane, forwarding-plane, performance, and capacity issues
- Support Nokia, Huawei, and Cisco service-provider platforms
- Ensure compliance with ITIL Incident, Problem, Change, and Major Incident Management practices
- Drive proactive service improvement initiatives
- Develop and maintain troubleshooting guides, knowledge articles, and operational procedures
- Mentor Level 1 and Level 2 engineers as a technical subject matter expert
- Collaborate with Engineering and Architecture teams on new services and network transformations
- Support software upgrades, vulnerability remediation, and lifecycle management
Requirements
What you’ll need- 8 to 12+ years of experience within Telecom, ISP, managed services, or Service Provider environments
- Strong background in Network Operations, Incident Management, and Service Assurance
- Experience managing customer-facing technical escalations and critical incidents
- Demonstrated expertise in troubleshooting complex multi-vendor IP/MPLS networks
- Expert-level knowledge of IS-IS, BGP, MPLS, Segment Routing, Traffic Engineering, Multicast, IPv4 and IPv6, and QoS
- Additional expertise in Nokia, Huawei, and Cisco service provider platforms
- Experience with network automation and API-driven operations
- Experience with virtualised networking technologies and infrastructure
- Strong ownership and accountability for service outcomes
- Excellent analytical and troubleshooting capabilities
- Ability to remain composed and solution-focused during high-severity incidents
- Effective stakeholder and customer engagement skills
- Strong verbal and written communication abilities
- Ability to collaborate across multiple teams
- Preferred: CCNP Service Provider or Enterprise
- Preferred: CCIE Service Provider or Enterprise
- Preferred: Nokia NRS Certifications
- Preferred: Huawei HCIP or HCIE Routing & Switching
- Preferred: ITIL Foundation or ITIL Practitioner
- Preferred: Python or Network Automation Certifications
Benefits
Comp & perks- Opportunity to work on business-critical global IP core and transport networks
- Exposure to complex multi-vendor service provider environments across Nokia, Huawei, and Cisco platforms
- Ownership of high-impact technical incident resolution and operational excellence initiatives
- Collaboration with global engineering, architecture, operations, and customer teams
- Opportunities to contribute to network transformation, automation, and service improvement programmes
- Technical leadership opportunities through mentoring and subject matter expert responsibilities
- Broad exposure to network lifecycle management, upgrades, security remediation, and optimisation activities
- Inclusive workplace committed to diversity and equal opportunity
- Motivating workplace in which talent is recognised and rewarded