Senior Executive – Net IQ, IAM, IDM – L2 Support

Vodafone

. Operate and troubleshoot NetIQ Identity Manager and associated IAM services across identity lifecycle, provisioning, de-provisioning, access, authentication and synchronisation processes .

Posted 9/24/2026full-timeIndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in NetIQ Identity Manager and identity lifecycle processes, with strong capabilities in troubleshooting, incident management, and operational improvements. Proficient in automation, log analysis, and cross-domain coordination to enhance service availability and performance.

Highest-signal resume keywords

NetIQ Identity ManagerIdentity Lifecycle ProcessesShell ScriptingIncident ManagementITIL Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingProvisioningDe-ProvisioningLDAPActive DirectoryOracle SQLPL/SQLREST/SOAP IntegrationsLog AnalysisAIOps

Soft Skills

CommunicationCoordinationRoot-Cause Analysis

Tools & Technologies

WebLogicDynatraceKibanaDatadogAppDynamicsSplunkZabbix

Certifications & Qualifications

ITIL CertificationIAM/NetIQ Certification

Industry Keywords

IAMIDMService RequestsSLA ManagementIdentity Governance

Tech Stack

Tools & technologies

LinuxOracleShell ScriptingSOAPSplunkSQLUnix

About the role

Key responsibilities & impact

Operate and troubleshoot NetIQ Identity Manager and associated IAM services across identity lifecycle, provisioning, de-provisioning, access, authentication and synchronisation processes
Monitor and analyse drivers, connectors, policies, workflows, queues, jobs, events, interfaces and connected-system dependencies
Restore failed processing within agreed service targets
Investigate identity data, attributes, mappings, role and entitlement assignments, reconciliation outcomes and connector communication issues
Perform approved administration, health checks, restarts and recovery activities in accordance with established runbooks and controls
Support joiner, mover and leaver processes, access requests, approvals, exceptions, and role or entitlement changes
Troubleshoot failed or delayed provisioning and de-provisioning across directories and connected target systems
Investigate access-review exceptions, orphaned and dormant accounts, and reconciliation issues
Track remediation activities through to completion
Lead L2 technical analysis and service restoration for high-priority IAM and IDM incidents
Coordinate cross-domain troubleshooting with L3 support, security, directory, database, infrastructure, network and vendor teams
Conduct root-cause analysis, document workarounds and track corrective actions
Manage incidents, problems and service requests using ITIL practices
Monitor ageing requests, SLA risks and service-impacting backlogs
Analyse logs to isolate production failures and performance issues
Maintain operational dashboards, alerts and health checks
Improve alert quality and proactive detection for critical identity processes
Automate repeatable operational activities using Shell scripting, SQL/PLSQL and approved workflow or orchestration tools
Support automation of health checks, reconciliation checks and operational reporting
Identify and use approved AI/AIOps capabilities for incident triage, anomaly detection, log and event correlation, SLA-risk identification, knowledge retrieval and root-cause analysis
Retain human validation for decisions involving access, security, compliance and remediation
Deliver updates covering SLA/KPI performance, incidents, problems, automation and improvement activities
Maintain runbooks, support documentation, known-error records, recovery procedures and audit evidence
Contribute to service availability, provisioning accuracy, reduced restoration time, backlog control and measurable operational improvements

Requirements

What you’ll need

Up to three years of experience in IT operations, IAM/IDM, enterprise application support or a related production environment
Practical production-support experience with NetIQ Identity Manager and identity lifecycle processes
Understanding of joiner, mover and leaver processes, provisioning, de-provisioning, access requests, approvals, roles and entitlements
Ability to troubleshoot NetIQ drivers, connectors, policies, workflows, synchronisation events, reconciliation processes and integrations
Understanding of LDAP, Active Directory and directory-service concepts
Working knowledge of Unix/Linux, Shell scripting, Oracle SQL and PL/SQL
Ability to analyse application-server, database, operating-system and integration logs
Understanding of REST/SOAP integrations, certificates, service accounts and network-connectivity troubleshooting
Experience managing incidents, problems, changes and service requests in an SLA-driven environment
Ability to coordinate with technical specialists, service teams and external vendors
Ability to communicate technical findings, root causes and corrective actions clearly
Exposure to NetIQ eDirectory, Identity Applications, Identity Reporting, Designer, Identity Console or Remote Loader
Experience with WebLogic or an equivalent application server, including services, logs, JVMs and connectivity checks
Exposure to monitoring platforms such as Dynatrace, Kibana, Datadog, AppDynamics, Splunk or Zabbix
Dashboard maintenance, alert tuning, event correlation and proactive service-health monitoring
A bachelor’s degree or equivalent relevant experience
ITIL or IAM/NetIQ certification is desirable
Exposure to Oracle Identity and Access Management or another enterprise IAM/IGA platform is beneficial
Exposure to privileged access management, identity governance or access-certification processes is beneficial
Familiarity with AIOps, GenAI-assisted operations, intelligent triage, anomaly detection or knowledge-assistant use cases is beneficial

Benefits

Comp & perks

Hands-on experience supporting an enterprise NetIQ Identity Manager environment
Exposure to business-critical identity lifecycle, access-management and directory-integration processes
Collaboration with security, database, infrastructure, network, application and vendor teams
Practical experience in SLA-driven production operations, incident restoration and root-cause analysis
Opportunities to improve services through scripting, automation, monitoring and approved AI/AIOps capabilities
Experience supporting audit, access-governance and compliance requirements in a large-scale enterprise environment
Inclusive workplace where talent is recognised and rewarded