Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Vodafone

Senior Manager – Net IQ, IAM, IDM – L2 Support

Vodafone

. Own the health, availability, performance and supportability of NetIQ Identity Manager and associated IAM services .

Posted 9/24/2026full-timeIndiaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in managing NetIQ Identity Manager and IAM services, with a strong focus on incident management, troubleshooting, and compliance. Proficient in leading complex analyses and coordinating with technical teams to ensure service reliability and operational excellence.

Highest-signal resume keywords
NetIQ Identity ManagerIncident ManagementProvisioning and De-ProvisioningUnix or LinuxITIL Certification

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Identity Lifecycle ProcessesShell ScriptingOracle SQLPL/SQLRoot-Cause AnalysisWebLogicREST IntegrationsSOAP IntegrationsDatabase AnalysisAutomation
Soft Skills
Effective CommunicationStakeholder ManagementStructured Problem-SolvingSubject-Matter Leadership
Tools & Technologies
NetIQ eDirectoryIdentity ApplicationsKibanaSplunkDynatraceAppDynamicsZabbixDatadog
Certifications & Qualifications
ITIL CertificationIAM CertificationNetIQ Certification
Industry Keywords
Service-Level CommitmentsAccess SecurityRegulatory ComplianceAudit ReadinessSite Reliability Engineering

Tech Stack

Tools & technologies
JavaLinuxOracleShell ScriptingSOAPSplunkSQLUnix

About the role

Key responsibilities & impact
  • Own the health, availability, performance and supportability of NetIQ Identity Manager and associated IAM services
  • Act as the Level 2 subject-matter escalation point for provisioning, de-provisioning, access, authentication and synchronisation issues
  • Monitor NetIQ drivers, connectors, workflows, queues, scheduled jobs and interfaces
  • Investigate and resolve service failures within agreed service-level commitments
  • Support joiner, mover and leaver processes across enterprise identity services
  • Manage role and entitlement changes, access requests, approvals and exceptions
  • Investigate failed or delayed provisioning across directories and connected target systems
  • Validate identity data, attributes, mappings, policies and reconciliation results
  • Lead Level 2 analysis and recovery for priority-one and priority-two incidents
  • Coordinate cross-domain troubleshooting with Level 3 teams, vendors and technical stakeholders
  • Conduct root-cause analysis and produce supporting documentation
  • Manage corrective actions, known errors and initiatives to reduce recurring failures
  • Support Incident, Problem, Change, Release and Service Request processes in accordance with ITIL practices
  • Perform approved administration, service health checks, restarts and recovery activities
  • Support access reviews, orphan-account investigations, audit evidence gathering and remediation tracking
  • Follow secure operational practices for privileged access, credentials, certificates and service accounts
  • Maintain identity accuracy, access security, regulatory compliance and audit readiness
  • Analyse NetIQ, WebLogic, database, directory and operating-system logs to isolate faults
  • Maintain operational dashboards, alerts, health checks and support runbooks
  • Develop or enhance automation for repetitive support activities
  • Use operational trends to improve reliability, strengthen proactive detection and reduce restoration time
  • Contribute to Site Reliability Engineering and AI-driven service optimisation initiatives

Requirements

What you’ll need
  • At least 10 years of experience in IT operations or application support, including hands-on support of IAM or IDM services
  • Strong production-support knowledge of NetIQ Identity Manager and identity lifecycle processes
  • Understanding of provisioning, de-provisioning, access requests, roles, entitlements and approval workflows
  • Experience supporting NetIQ drivers, connectors, policies, workflows, synchronisation, reconciliation and event processing
  • Ability to troubleshoot provisioning failures, directory services, integrations and connected systems
  • Hands-on experience with Unix or Linux, Shell scripting, Oracle SQL and PL/SQL
  • Ability to analyse application, database, directory and operating-system logs
  • Understanding of WebLogic or an equivalent application server, including logs, services and connectivity checks
  • Experience managing Incidents, Problems, Changes, Releases and Service Requests
  • Ability to lead complex incident analysis, coordinate with Level 3 teams and vendors, and produce root-cause analysis documentation
  • Structured problem-solving, effective communication, stakeholder management and subject-matter leadership
  • Bachelor's degree or equivalent relevant professional experience
  • ITIL, IAM or NetIQ certification desirable
  • Experience with NetIQ eDirectory, Identity Applications, Identity Reporting, Designer, Identity Console or Remote Loader desirable
  • Exposure to Oracle Identity and Access Management or another enterprise IAM or IGA platform desirable
  • Experience with REST or SOAP integrations, Java applications, databases and IT service-management tools desirable
  • Familiarity with Dynatrace, AppDynamics, Kibana, Splunk, Zabbix, Datadog or comparable observability platforms desirable
  • Knowledge of alert tuning, dashboards, proactive monitoring, certificate management and performance troubleshooting desirable
  • Automation-focused approach and familiarity with Site Reliability Engineering practices desirable

Benefits

Comp & perks
  • Opportunity to take operational ownership of business-critical enterprise identity services
  • Exposure to complex NetIQ Identity Manager environments, connected applications and cross-domain technologies
  • Collaboration with application, directory, infrastructure, database, security, service-management and vendor teams
  • Opportunities to contribute to automation, Site Reliability Engineering and AI-driven operational improvements
  • Experience supporting major-incident recovery, audit readiness and continual service improvement
  • Ability to influence service reliability, access security and identity lifecycle outcomes
  • Inclusive workplace
  • Talent development and recognition
  • Recruitment team support in exploring suitable opportunities