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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and implementing complex customer solutions within the IT and telecommunications sectors, leveraging knowledge of IP technologies, VoIP, and market trends to drive successful pre-sales and post-sales activities.
Highest-signal resume keywords
IT/TELCO Complex Customer SolutionsIP Technologies and VoIPTelecommunication & ICT TechnologiesProject ManagementRelationship and Stakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalyticsSolution DesignTechnical SupportImplementation and ConfigurationCross-Selling Opportunities
Soft Skills
Communication SkillsProblem Solving
Tools & Technologies
5GGSMUMTSLTEPBXCloud Computing
Industry Keywords
TelecommunicationICT TechnologiesMarket TrendsCustomer SolutionsMobile Solutions
Tech Stack
Tools & technologiesCloudVoIP
About the role
Key responsibilities & impact- Provide specialist technical support as an interface between Customer, Sales, Marketing, Technology, and Customer Care
- Support pre-sales technical activities for business deals
- Evaluate business requirements and propose technical solutions
- Evaluate technical costs and implementation timelines
- Prepare technical information for bids, including network performance data, coverage, and services
- Design complex customer solutions and prepare customer offers across Vodafone products
- Support sales teams, external partners, and internal teams during sales activities and customized solution design
- Assess solution complexity and develop end-to-end solutions
- Present solutions to customers and partners
- Provide consultancy across pre-sales, solution design, implementation, and post-sales changes
- Prepare implementation and configuration of customer solutions and support implementation teams
- Develop cross-selling opportunities
- Deliver and drive operating models, procedures, processes, service structures, and support structures
- Harmonize customer solution designs for internal and external Solution Engineers
- Resolve problematic solution designs and support external partners
- Coordinate best-practice sharing between external and internal teams
- Operatively manage partners
- Act as SPOC for network changes and requests for development and support of internal systems
- Perform other job-related duties assigned by the supervisor
Requirements
What you’ll need- Excellent knowledge of IT/Telco complex customer solutions at business and corporate segments
- Excellent knowledge of IP technologies and VoIP
- Knowledge of access partners and their services worldwide
- Knowledge of Telecommunication & ICT Technologies, including 5G, GSM, UMTS, LTE, VOIP, Fixed Data technologies, PBX, and Cloud Computing
- Good orientation in mobile solutions and core systems
- Communication skills
- Project management
- Knowledge of market trends
- Building and proposing solutions
- Data analytics and insights
- Relationship and stakeholder management
- University degree
Benefits
Comp & perks- Annual bonus
- 5 weeks of vacation
- 5 personal days
- 16 weeks vacations for new parents
- Mobile phone and unlimited tariff
- 24,000 benefit points per year for vacations, educational courses, or cinema
- Flexible working options, including full-time, part-time, and home-working
- Approximately 3 days from home and 2 days in the office
- Access to a gym in the building
- Bike rental
- Inclusive workplace and supportive teams