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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SSO integration, including Microsoft and F5 solutions, while ensuring compliance with security requirements and ITIL practices. Proven ability to manage customer relationships and deliver high-quality service in a large-scale production environment.
Highest-signal resume keywords
Microsoft SSO SolutionsF5 BIG-IPSAML, OAuth, OpenID ConnectITIL-Based Service OperationsTechnical Security Controls
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft Entra IDActive Directory Federation ServicesWindows Server AdministrationTroubleshooting Identity and Access TechnologiesAnalytical ThinkingStructured Problem-SolvingProject Delivery MethodsService-Level AgreementsIntegration DeliveryApplication Dependency Management
Soft Skills
Customer FocusAccountabilityOrganisationClear CommunicationCollaboration
Tools & Technologies
Microsoft System Center Operations ManagerBMC RemedyDashboardsScorecardsInfrastructure Services
Industry Keywords
IT SupportIdentity and Access ManagementSecurity AssessmentsService Management ProcessesTechnical Consultancy
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Lead SSO integration requests from initiation through completion, meeting timelines, quality standards and demand plans
- Attend project kick-off and integration meetings and guide customers toward appropriate SSO solutions
- Assess applications, review integration forms and validate technical requirements and supporting information
- Provide technical consultancy on complex SSO definitions, authentication protocols and infrastructure services
- Review security assessments and help ensure integrations comply with security requirements and policies
- Coordinate integration priorities, workloads and activities according to agreed plans
- Manage customer escalations and identify actions to improve service quality and customer satisfaction
- Apply IT service management processes and ITIL good practices throughout integration delivery
- Maintain application dependency information and stakeholder contact records
- Monitor technology developments, product versions and releases relevant to identity and access management
- Identify, initiate and support continual service and process improvements
- Produce monthly scorecards, dashboards, delivery updates and progress reports
- Support infrastructure projects, complete assigned activities and escalate delivery risks
- Contribute to service-level agreements and set realistic customer expectations
- Build relationships with customers, technical teams, suppliers and cross-functional stakeholders
- Provide infrastructure consultancy, onboarding support, knowledge transfer and mentoring
- Support integration projects with onshore teams through timely technical guidance
- Work according to the agreed shift schedule and travel outside Egypt when required
Requirements
What you’ll need- Bachelor’s degree in Engineering, Computer Science or a closely related discipline
- At least eight years of experience in IT support, ideally within a large-scale production environment
- Detailed technical knowledge of Microsoft and F5 SSO solutions
- Understanding of SAML, OAuth and OpenID Connect
- Strong knowledge of Microsoft Entra ID, Active Directory Federation Services, F5 BIG-IP and RADIUS
- Practical experience administering Microsoft Windows Server and supporting Windows client operating systems
- Understanding of IT security requirements, technical security controls and related organisational policies
- Strong troubleshooting skills across identity, access and Microsoft infrastructure technologies
- Understanding of ITIL-based service operations and delivery
- Clear spoken and written English, including technical, customer-facing and senior stakeholder communications
- Ability to translate complex technical information into clear business language
- Analytical thinking, sound judgement and structured problem-solving
- Ability to work independently and collaborate with cross-functional, international and culturally diverse teams
- Customer focus, accountability, organisation and commitment to high-quality delivery
- Experience supporting customers by telephone and through direct engagement
- Experience contributing to local or international projects involving virtual teams, suppliers and multiple stakeholders
- Experience guiding cross-functional teams and applying recognised project delivery methods is valuable
- Familiarity with Microsoft System Center Operations Manager and BMC Remedy is beneficial
- Relevant postgraduate qualification is advantageous but not essential
- Willingness to work an agreed shift schedule aligned with the German working calendar, including applicable weekends and public holidays
- Willingness to travel outside Egypt when required
Benefits
Comp & perks- The opportunity to lead end-to-end SSO integrations within a large, international technology environment
- Exposure to enterprise identity, authentication, security and infrastructure technologies
- Collaboration with customers, suppliers, onshore colleagues and cross-functional technical teams
- The opportunity to influence service quality, customer experience and continual process improvement
- Scope to build technical leadership experience through consultancy, mentoring, onboarding and knowledge-sharing responsibilities
- Experience supporting local and international infrastructure and integration projects
- Inclusive workplace and equal opportunity commitment
- Motivating workplace in which talent is recognised and rewarded