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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in monitoring and managing Voice and Data Core networks, with a strong focus on incident management, fault identification, and operational support. Proficient in collaborating with internal and external stakeholders to ensure timely service restoration and compliance with operational standards.
Highest-signal resume keywords
Telecommunications Network OperationsIncident ManagementGSM, UMTS, LTE, and 5G Core TechnologiesFault Handling and Ticket ManagementStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
First-Level TroubleshootingAlarm CorrelationImpact AssessmentOperational ChecksNetwork Health MonitoringVirtualisation TechnologiesVNF/CNF ArchitecturesContainerised Network SolutionsTechnical DocumentationKPI and SLA Management
Soft Skills
Effective Stakeholder ManagementCollaboration SkillsAbility to Perform Under PressureClear Technical CommunicationWillingness to Work Rotational Shifts
Tools & Technologies
NOC PlatformsTrouble Ticketing SystemsOperational ProceduresService Verification ToolsMonitoring Tools
Industry Keywords
TelecommunicationsNetwork Operations Center (NOC)ITILService RestorationOperational Controls
About the role
Key responsibilities & impact- Monitor Voice and Data Core network alarms, events and service-impacting incidents across NOC platforms in a 24x7 operational environment
- Perform first-level fault identification, incident validation, alarm correlation and initial troubleshooting activities
- Manage incident handling activities including detection, impact assessment, prioritisation, tracking, escalation and closure
- Raise, update and maintain trouble tickets with accurate documentation, impact analysis, actions taken and escalation status
- Escalate unresolved incidents to L2/L3 teams, resolver groups, suppliers or vendors in accordance with agreed SLAs and operational procedures
- Conduct routine shift activities, operational checks and network health monitoring
- Support planned maintenance activities, post-change monitoring and service verification exercises
- Operate and support Voice and Data Core networks and charging platforms across 2G, 3G, LTE and 5G SA technologies, including native, VNF and containerised environments
- Follow Vodafone operational procedures, security standards, governance requirements and incident management processes
- Coordinate with internal support teams, field technicians, suppliers and external stakeholders to support service restoration activities
- Review active alarms, incidents and pending tickets to ensure timely follow-up and resolution
- Support inventory validation activities and report discrepancies to relevant teams
- Ensure compliance with site access procedures and operational controls during incident handling and resolution activities
- Contribute towards achieving agreed operational KPIs and SLAs
Requirements
What you’ll need- Bachelor’s degree in Telecommunications, Electronics, Computer Science or a related technical discipline
- BE/B.Tech in Electronics and Telecommunications preferred
- 2 to 5 years of experience in telecommunications network operations, preferably within a NOC or operational support environment
- Understanding of GSM, UMTS, LTE and 5G Core technologies
- Knowledge of Voice, Data Core and charging platforms
- Familiarity with ITIL-based incident management, fault handling, ticket management and escalation processes
- Basic understanding of virtualisation technologies, VNF/CNF architectures and containerised network solutions
- Ability to monitor alarms, correlate events, identify service impacts and perform first-level troubleshooting
- Strong communication skills with the ability to explain technical information to both technical and non-technical stakeholders
- Effective stakeholder management and collaboration skills when working with internal teams, suppliers and external partners
- Ability to perform effectively during major incidents and time-sensitive operational situations
- Good written and spoken English with the ability to prepare clear technical updates and incident reports
- Willingness to work rotational shifts, including weekends, nights, public holidays and overtime when required
- Secondary education completed
Benefits
Comp & perks- Opportunity to work within a global telecom environment supporting critical Video and Data Core services
- Exposure to advanced 2G, 3G, LTE and 5G Core network technologies
- Experience working with virtualised and containerised telecom network platforms
- Participation in major incident management and service restoration activities
- Collaboration with international operational teams, suppliers and technical specialists
- Development of operational expertise within a high-availability network environment
- Exposure to industry-standard NOC operations, service management processes and network monitoring platforms