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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience with Vivendi or MediFox DAN for ambulatory care, focusing on system configuration, customer implementations, and care documentation. Possesses strong analytical skills to assess system settings and communicate effectively with stakeholders in both German and English.
Highest-signal resume keywords
Vivendi DAN ExperienceMediFox DAN ExperienceAmbulatory Care DocumentationSystem Configuration AnalysisFluent German
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System ConfigurationWorkflow ImprovementData AnalysisMobile DocumentationService RecordingRoute PlanningBilling KnowledgeMedical Service AuditsClient Visit ManagementCare Documentation
Soft Skills
Clear CommunicationConsultative Working StyleStructured Problem SolvingRecommendation AdvocacyCustomer Engagement
Industry Keywords
Ambulatory SISSGB XISGB VMedical Treatment CareCustomer SuccessQuality ManagementApplication SupportCare Provider WorkflowsHelp Center ArticlesInternal Enablement Materials
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Conduct documentation checks with the Quality Management and Application Support teams before training and go-live
- Assess whether Vivendi or MediFox DAN for ambulatory care is compatible with voize, including client and service master data, service packages, scheduling, and mobile documentation
- Demonstrate concrete solutions for unsuitable system settings and improve workflows at care providers
- Map professional care and contractual requirements in the configuration, including the ambulatory SIS, service packages under SGB XI, medical treatment care under SGB V, and service records
- Distinguish the causes of issues related to system settings, customer processes, and the product itself
- Communicate findings to Customer Success, Support, and Product
- Support customer implementations remotely and, when needed, on-site through and beyond go-live
- Work closely with the responsible Customer Success Manager
- Develop and maintain playbooks, checklists, Help Center articles, and internal enablement materials for Vivendi and MediFox
Requirements
What you’ll need- Several years of intensive, hands-on experience with Vivendi or MediFox DAN for ambulatory care
- In-depth knowledge of the features and configuration options of Vivendi or MediFox DAN
- Professional nursing background or substantial experience with care documentation in ambulatory care
- Knowledge of the structural model and ambulatory SIS, service recording, medically prescribed treatment care, and requirements arising from Medical Service (MD) audits
- Understanding of route planning, client visits in the home, mobile documentation, billing, and payers
- Willingness to quickly learn the second system if experienced with only one of them
- Ability to analyze system settings, dependencies, and root causes
- Ability to explain complex topics clearly and simply
- Structured, consultative working style, with the ability to make and advocate for clear recommendations
- Fluent German
- Confident communication in English
- Willingness to attend regular customer meetings on-site
- Right to live and work in Germany; no visa or sponsorship support
Benefits
Comp & perks- Stock options
- 30 days of annual leave plus your birthday off
- Deutschlandticket
- Urban Sports Club membership
- Regular company offsites
- Access to learning platforms such as Blinkist and Audible
- Flexible working hours
- Hybrid setup
- Open, collaborative culture
- Regular team events
- Opportunity to work from the Berlin office or remotely from within Germany