voize

Learning and Development

• Establish and scale the customer training program for voize's expansion into France
• Adapt the proven German-market training methodology for French healthcare facilities
• Lead in-person training sessions for groups of 10–15 healthcare providers in French-speaking regions
• Refine training materials and playbooks for the French market and individual customers
• Travel to customer sites, estimated 2–3 weeks per month, to deliver on-site training and support go-live activities across France
• Collaborate with Customer Success, Product, and the German training team
• Measure and report on training effectiveness using adoption metrics and feedback
• Ensure compliance with French healthcare regulations and documentation requirements, including GDPR and relevant standards

Customer Training Manager – France

Technical Account Manager

• Own the technical relationship with a portfolio of hospitals and hospital groups
• Build a deep understanding of customers' HIS/KIS setup, infrastructure, clinical workflows, open topics, and key stakeholders
• Maintain a technical account plan for every customer covering integrations, deployment architecture, security requirements, planned changes, open risks, and rollout waves
• Lead release pre-briefings and technical reviews
• Help customers assess the impact of changes across systems before they affect clinical operations
• Stay close to every issue across accounts while Technical Support manages the queue
• Provide technical and organizational context to accelerate issue resolution
• Identify recurring themes across hospital customers
• Turn customer feedback into actionable input for Product and Engineering
• Improve reliability, integrations, and rollout readiness

Technical Account Manager – Hospital

Customer Success Manager

• Identify and engage enterprise-level prospects
• Navigate long sales cycles with multiple decision-makers
• Build and maintain executive-level relationships as a trusted advisor
• Lead high-stakes negotiations, including legal and procurement processes, through successful closure
• Collaborate with product and technology teams to deliver customized enterprise solutions
• Identify strategic opportunities and contribute to voize’s US go-to-market strategy
• Work with marketing, product, and customer success teams to shape the enterprise sales approach
• Acquire and close strategic enterprise deals with skilled nursing facility operators
• Close initial paid pilots and rollouts
• Own the new US market end-to-end and report directly to the CEO

Founding Customer Success Manager – AI health-tech

• Own the technical relationship with a portfolio of 12 to 15 largest care groups
• Build a deep understanding of customers’ EHR setup, infrastructure, open topics, and key stakeholders
• Maintain a technical account plan for every customer
• Cover integration landscapes, planned changes, open risks, and requirements for upcoming rollout waves
• Lead release pre-briefings and technical reviews
• Help customers understand the impact of changes before they affect operations
• Stay close to issues across accounts while Technical Support manages the queue
• Provide account context to accelerate issue resolution
• Identify recurring customer themes and turn them into actionable feedback for Product and Engineering

Customer Training Manager – France

Technical Account Manager – Hospital

Founding Customer Success Manager – AI health-tech

Technical Account Manager – Senior Care