Customer Support – Working Student

voize

. Manage inbound customer support across voice, chat, and email .

Posted 11/12/2026part-timeRemote • GermanyEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities through effective communication and structured problem-solving. Proficient in managing cases end-to-end while collaborating with technical teams and adapting to rotating shifts.

Highest-signal resume keywords

Customer Support ManagementEmpathetic Communication SkillsStructured Problem-SolvingFluent German (C2)Solid English (B2 or Higher)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

OwnershipReliability

Industry Keywords

Customer-Facing ExperienceTechnical TopicsFAQs CreationInternal PlaybooksProcess Improvement

About the role

Key responsibilities & impact

Manage inbound customer support across voice, chat, and email
Own cases end-to-end, including triage, prioritization, follow-ups, closure, and documented handovers
Set expectations and communicate clearly when issues require investigation
Partner with Technical Support on complex issues and drive progress to resolution
Handle escalations during evening and weekend shifts
Create and improve FAQs, macros, internal playbooks, and handovers
Identify recurring inbound topics and share process, guidance, and product-feedback insights
Work rotating shifts within support hours of 07:00–22:00, seven days a week
Work up to 20 hours per week during the semester, with shifts focused on evenings and weekends

Requirements

What you’ll need

Currently enrolled as a student in a Bachelor's or Master's program; active enrollment required for a Werkstudent contract
First customer-facing experience through working student jobs, internships, hospitality, retail, volunteering, or similar
Excellent, empathetic communication skills
Structured problem-solving ability
Comfort with technical topics such as apps, devices, logins, and permissions
Reliable availability for rotating shifts with evening and weekend coverage
Ownership and reliability
Fluent German (C2) for customer communication
Solid English for internal collaboration; B2 or higher
Legal right to work in Germany; voize does not provide visa sponsorship
English-language resume required

Benefits

Comp & perks

Flexible working hours
Reimbursement of the “Deutschlandticket”
25 days of vacation
Birthday off
Flexibility to swap shifts around exams and semester deadlines
More working hours possible during semester breaks