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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and delivering training programs tailored for healthcare providers, with a strong focus on user adoption and effectiveness measurement. Proven ability to collaborate across teams and adapt training materials to meet diverse learner needs in a fast-paced environment.
Highest-signal resume keywords
Training Design And DeliveryCustomer Enablement ExperienceHealthcare Compliance RequirementsExcellent Communication SkillsData-Driven Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training ExperienceOnboarding ExperienceAdoption MetricsProcess DocumentationTraining Materials Refinement
Soft Skills
Attention To DetailFlexibilityProblem-SolvingOwnership Mentality
Industry Keywords
B2BHealthcareSaaSTechnical EnvironmentsEHR
About the role
Key responsibilities & impact- Own the training experience for users in the US
- Lead in-person training sessions for new customer deployments
- Train groups of 10–15 healthcare providers, primarily nurses and CNAs
- Partner with Customer Success to ensure training readiness and support adoption through Hypercare follow-up
- Refine training materials and playbooks for the US market and individual customers
- Travel to customer sites approximately 2–3 weeks per month to deliver onsite training and support go-live activities
- Collaborate with Product, Customer Success, and the German training team to optimize training approaches and share insights
- Measure and report training effectiveness using adoption metrics and feedback
- Continuously improve the training approach
Requirements
What you’ll need- 3+ years of training, onboarding, or customer enablement experience in B2B, preferably in healthcare, SaaS, or technical environments
- Proven ability to design and deliver training to in-person audiences
- Experience training non-technical or diverse learner populations is a strong plus
- Comfort with travel 2–3 weeks per month to customer sites across the US
- Excellent communication skills and ability to explain complex workflows and platform features clearly
- Training design and delivery, including adapting to learner needs and feedback
- Attention to detail around process documentation and healthcare compliance requirements
- Data-driven mindset using adoption metrics, feedback, and outcomes
- Flexibility and problem-solving in care settings with legacy EHRs and limited IT infrastructure
- Ownership mentality and ability to drive training success with minimal scaffolding in a startup environment
- Legal right to work in the US; voize does not support visa sponsorship
- English resume required
Benefits
Comp & perks- Stock options
- 20 vacation days
- 10 sick days
- Public holidays
- Comprehensive medical, dental, and vision plan
- Short-term and long-term disability insurance
- Life insurance
- 401(k) retirement plan
- Regular team events from the New York Hub
- Opportunity to grow quickly and make a real impact