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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical account management and solutions engineering within the healthcare sector, focusing on integrations, APIs, and hospital information systems. Proficient in managing complex organizational structures and fostering communication across technical and clinical teams.
Highest-signal resume keywords
Technical Account ManagementIntegrations and APIsHealthcare Interoperability StandardsStrong Communication SkillsProfessional German and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Account ManagementSolutions EngineeringIntegrationsAPIsLogsNetworksIdentity and Access ManagementDevice ManagementHospital Information SystemsHealthcare Interoperability Standards
Soft Skills
Strong Communication SkillsStructured ApproachCalm Under PressureOrganizational SkillsCustomer Relationship Management
Industry Keywords
B2B SaaSHealth TechHospital ITClinical WorkflowsTechnical SupportDeployment ArchitectureSecurity RequirementsOpen RisksRollout WavesCustomer Feedback
About the role
Key responsibilities & impact- Own the technical relationship with a portfolio of hospitals and hospital groups
- Build a deep understanding of customers' HIS/KIS setup, infrastructure, clinical workflows, open topics, and key stakeholders
- Maintain a technical account plan for every customer covering integrations, deployment architecture, security requirements, planned changes, open risks, and rollout waves
- Lead release pre-briefings and technical reviews
- Help customers assess the impact of changes across systems before they affect clinical operations
- Stay close to every issue across accounts while Technical Support manages the queue
- Provide technical and organizational context to accelerate issue resolution
- Identify recurring themes across hospital customers
- Turn customer feedback into actionable input for Product and Engineering
- Improve reliability, integrations, and rollout readiness
Requirements
What you’ll need- Several years of experience in technical account management, solutions engineering, technical support, or implementation, ideally in B2B SaaS, health tech, or hospital IT
- Hands-on technical knowledge of integrations, APIs, logs, networks, identity and access management, and device or MDM setups
- Familiarity with healthcare interoperability standards such as HL7 or FHIR is a plus
- Strong communication skills across technical, clinical, and executive audiences
- Structured, calm approach to managing complex organizations, multiple sites, and open topics simultaneously
- Professional German and comfortable English
- Based in Germany
- Willingness to occasionally travel to customer sites when a rollout or escalation requires on-site support
- Experience with hospital information systems is a plus
- English resume required
- English at B2 (advanced) level or higher
- Professional level of German required
Benefits
Comp & perks- Stock options
- Open, collaborative culture with regular team events
- 30 vacation days plus birthday off
- Germany Transport Ticket
- Urban Sports Club
- Regular company off-sites
- Access to learning platforms such as Blinkist and Audible
- Free language courses
- Flexible working hours
- Strong hybrid setup
- Meaningful challenges, rapid growth, and opportunity to make a real impact