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voize

Technical Account Manager – Senior Care

voize

. Own the technical relationship with a portfolio of 12 to 15 largest care groups .

Posted 9/15/2026full-timeBerlin • GermanySeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in technical account management and solutions engineering, with a strong focus on customer integration landscapes, API knowledge, and effective communication with both technical and executive stakeholders. Proficient in managing multiple customer accounts while providing actionable feedback to enhance product and engineering efforts.

Highest-signal resume keywords
Technical Account ManagementSolutions EngineeringIntegration KnowledgeProfessional GermanB2B SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
IntegrationsAPIsLogsNetworksDevice SetupsMDM SetupsIssue IsolationTechnical SupportAccount PlanningCare Documentation Systems
Soft Skills
Strong Communication SkillsStructured ApproachCalm Under PressureCustomer Relationship ManagementActionable Feedback
Industry Keywords
B2B SaaSHealth TechEHR SetupTechnical ReviewsCustomer Integration

About the role

Key responsibilities & impact
  • Own the technical relationship with a portfolio of 12 to 15 largest care groups
  • Build a deep understanding of customers’ EHR setup, infrastructure, open topics, and key stakeholders
  • Maintain a technical account plan for every customer
  • Cover integration landscapes, planned changes, open risks, and requirements for upcoming rollout waves
  • Lead release pre-briefings and technical reviews
  • Help customers understand the impact of changes before they affect operations
  • Stay close to issues across accounts while Technical Support manages the queue
  • Provide account context to accelerate issue resolution
  • Identify recurring customer themes and turn them into actionable feedback for Product and Engineering

Requirements

What you’ll need
  • Several years of experience in technical account management, solutions engineering, technical support, or implementation, ideally in B2B SaaS or health tech
  • Hands-on technical knowledge of integrations, APIs, logs, networks, and device or MDM setups
  • Ability to isolate issues across interconnected systems
  • Strong communication skills across technical and executive audiences
  • Structured, calm approach to managing multiple customers and open topics simultaneously
  • Professional German
  • Comfortable English at B2 (advanced) level or higher
  • Based in Germany
  • Willingness to occasionally travel to customer sites for rollout or escalation support
  • Experience with care documentation systems is a plus
  • English resume required

Benefits

Comp & perks
  • Stock options
  • 30 vacation days plus birthday off
  • Germany Transport Ticket
  • Urban Sports Club
  • Regular company off-sites
  • Access to learning platforms such as Blinkist and Audible
  • Flexible working hours
  • Hybrid work setup
  • Collaborative culture and regular team events