AWS Connect Developer

Volantsoft Inc

. Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions .

Posted 9/29/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in designing and optimizing Amazon Connect contact flows, integrating with various CRMs, and leveraging AWS services for enhanced customer interactions. Proficient in Node.js development and ensuring data security and compliance within contact center environments.

Highest-signal resume keywords

Amazon Connect DevelopmentNode.js DevelopmentCRM IntegrationAWS AI/ML ServicesIAM Security

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Amazon ConnectNode.jsLambda FunctionsKinesisDynamoDBAthenaS3Amazon LexAmazon PollyAmazon Transcribe

Soft Skills

CollaborationTroubleshootingContinuous Improvement

Tools & Technologies

Zoho CRMSalesforceServiceNowZendeskREST APIsGraphQLOAuth

Industry Keywords

Contact Center TechnologiesData SecurityComplianceOmni-Channel InteractionsEvent Streaming

Tech Stack

Tools & technologies

AWSDynamoDBGraphQLJavaScriptNode.jsServiceNow

About the role

Key responsibilities & impact

Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions
Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality
Build and maintain integrations between Amazon Connect and CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk
Enable bi-directional data flows for customer data synchronization, ticket creation, and case management
Implement real-time event streaming and reporting pipelines using Kinesis, DynamoDB, Athena, and S3
Leverage AWS AI/ML services including Lex, Polly, Transcribe, and Comprehend to enhance IVR and chatbot automation
Collaborate with business teams to automate lead management, support tickets, call recordings, and customer notes
Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring
Troubleshoot issues, optimize integrations, and deliver continuous improvements

Requirements

What you’ll need

10+ years of software development experience, including 5+ years in Amazon Connect development
Strong Node.js development skills, including backend services, APIs, and integrations
Hands-on experience with Amazon Connect contact flows, queues, routing profiles, and reporting
Proven experience integrating Amazon Connect with Zoho CRM or other CRMs such as Salesforce and ServiceNow
Familiarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations
Solid understanding of IAM security, role-based access, and compliance requirements
Experience with Amazon Lex, Polly, and Transcribe for conversational AI
Knowledge of the Zoho ecosystem, including CRM, Desk, Campaigns, and Zoho PhoneBridge API
Background in contact center technologies such as Avaya, Genesys, or Twilio

Benefits

Comp & perks

Remote work
Long-term project opportunity