Volantsoft Inc

Software Engineer

• Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions
• Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality
• Build and maintain integrations between Amazon Connect and CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk
• Enable bi-directional data flows for customer data synchronization, ticket creation, and case management
• Implement real-time event streaming and reporting pipelines using Kinesis, DynamoDB, Athena, and S3
• Leverage AWS AI/ML services including Lex, Polly, Transcribe, and Comprehend to enhance IVR and chatbot automation
• Collaborate with business teams to automate lead management, support tickets, call recordings, and customer notes
• Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring
• Troubleshoot issues, optimize integrations, and deliver continuous improvements

AWS Connect Developer

Call Center Representative

• Lead business discovery sessions with operations, member/provider experience, product, and compliance stakeholders
• Translate business intent into technical requirements and technical constraints into actionable business language
• Serve as the trusted point of contact between business and IT
• Facilitate design reviews, consensus, and architectural decisions
• Own end-to-end Amazon Connect contact center architecture across member, provider, and self-service journeys
• Design IVR/IVA, contact flows, routing, queueing, and omnichannel voice, chat, and callback experiences
• Architect caller authentication and identity flows with secure PHI/PII handling
• Design conversational self-service using Amazon Lex, Polly, and Transcribe
• Drive modernization from legacy platforms such as Avaya and Genesys
• Oversee integrations with healthcare administrative/claims platforms, member and provider systems, CRM, and identity or eligibility services
• Architect serverless, event-driven AWS solutions
• Partner hands-on with developers, set design standards, review implementations, and unblock delivery
• Define IAM, encryption, least-privilege access, audit, and logging controls for HIPAA-regulated environments
• Conduct compliance design reviews and risk assessments
• Establish monitoring, logging, alerting, and contact center KPIs
• Lead root-cause analysis and continuous improvement
• Apply Infrastructure as Code and CI/CD practices
• Mentor development teams

Contact Center Architect – Healthcare, AWS Connect

Cloud Engineer

• Design, develop, and maintain scalable components
• Build AWS-based data pipelines, event-driven workflows, APIs, microservices, and integration services
• Develop Kafka producers and consumers with appropriate topic, partitioning, schema, offset-management, retry, and error-handling strategies
• Design and implement metadata-driven pipelines, dynamic business-rule engines, configurable APIs and data-integration frameworks, template-based code-generation solutions, and parameterized reusable services
• Design and optimize JSON, YAML, and XML configuration interpreters
• Implement configuration validation, versioning, auditing, rollback, backward compatibility, and error handling
• Develop reusable and maintainable software using Python and/or Java
• Design SQL and NoSQL data models for business rules and system configurations
• Build and integrate solutions using Amazon EKS, AWS Lambda, Amazon ECS, Amazon S3, Amazon RDS, and Amazon DynamoDB
• Develop REST APIs, asynchronous services, batch-processing components, and event-based integrations
• Implement automated unit, integration, component, and contract testing
• Integrate components with CI/CD pipelines and GitOps deployment workflows
• Build, package, and deploy applications using Docker and Kubernetes
• Implement logging, monitoring, distributed tracing, dashboards, and alerting using Dynatrace
• Troubleshoot production issues and perform root-cause analysis across application, integration, data, and infrastructure layers
• Conduct code reviews and enforce engineering, security, performance, and maintainability standards
• Collaborate with architects, product owners, quality analysts, data engineers, DevOps engineers, and developers
• Use Windsurf and other AI-assisted engineering tools for development, refactoring, automated testing, troubleshooting, and documentation

AWS Connect Developer

Contact Center Architect – Healthcare, AWS Connect

Senior Developer – Cloud-Native Data, AWS, Kafka