Customer Relationship Management, CRM Administrator

Volexity

. Administer and maintain Volexity’s Salesforce CRM, including user access, profile permissions, workflows, page layouts, record types, and data fields .

Posted 11/1/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering Salesforce CRM and Experience Cloud, with a strong focus on data integrity, security best practices, and customer portal management. Capable of configuring reports and dashboards while collaborating cross-functionally to meet business needs.

Highest-signal resume keywords

Salesforce CRM AdministrationCustomer Portal ConfigurationData Hygiene and Database ManagementData Security Best PracticesCRM Integrations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce CRMExperience CloudData DeduplicationDatabase ManagementReports and DashboardsWorkflow AutomationSQLApexFlowCRM Configuration

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationDetail-OrientedOrganizational SkillsTime Management

Tools & Technologies

SalesforceCustomer PortalCRM IntegrationsData Security ToolsReporting Tools

Industry Keywords

Customer SuccessBusiness OperationsCybersecuritySensitive Data HandlingEntitlement Structures

Tech Stack

Tools & technologies

CloudCyber SecuritySQL

About the role

Key responsibilities & impact

Administer and maintain Volexity’s Salesforce CRM, including user access, profile permissions, workflows, page layouts, record types, and data fields
Ensure data integrity through audits, deduplication, and cleanup processes
Create and maintain dashboards and reports tracking pipeline, engagement, retention, and other metrics
Maintain the customer portal and ensure accurate delivery of product licenses, documentation, and training materials
Manage portal workflows and presentation of incidents, alerts, and vulnerability notifications
Configure customer-facing reports and dashboards
Align portal access, permissions, and sharing rules with customer license entitlements
Enforce customer data segmentation and strict tenant-level data isolation
Troubleshoot portal issues for customers and internal teams
Safeguard sensitive customer data and remediate data exposure risks
Manage platform projects, including feature rollouts, migrations, and third-party integrations
Monitor CRM updates and recommend improvements or new features
Manage sandbox-to-production deployments, including testing configuration changes, customizations, and integrations
Collaborate with Sales, Marketing, Operations, IT, and technical teams
Document CRM and portal processes, configurations, and best practices
Train analysts, developers, sales, and marketing stakeholders on CRM processes and workflows

Requirements

What you’ll need

Hands-on experience administering Salesforce CRM and Experience Cloud
Experience configuring and maintaining a customer portal
Strong understanding of data hygiene, deduplication, and database management principles
Understanding of data security best practices, including access controls, permission sets, and sharing rules
Familiarity with reports, dashboards, and workflow automations
Ability to work with entitlement structures so customers see only what their license covers
Strong written and verbal communication
Detail-oriented with strong organizational and time management skills
Basic problem-solving and troubleshooting abilities
Ability to work cross-functionally and translate business needs into technical configuration
Ability to work independently or as part of a team
Willingness to maintain strict confidentiality when handling sensitive customer and security data
Preferred: 2 to 4 years administering CRM in a business operations or Customer Success capacity
Preferred experience managing a customer portal, self-service community, or partner portal
Preferred experience with CRM integrations
Preferred familiarity with SQL, Apex, Flow, or other CRM automation tools
Preferred experience in cybersecurity, technical, or other environments handling sensitive/confidential data

Benefits

Comp & perks

Opportunity to be part of a growing, industry-leading cybersecurity company
Opportunity to own and shape a core system powering internal operations and the customer-facing portal
Collaboration with technical teams across disciplines
Work on CRM administration and customer-facing product delivery
Benefits, equity, and professional development budget are mentioned as components of total compensation under discussion