Volexity

Support Engineer

• Provide Tier 2/3 technical support for customers and internal teams
• Troubleshoot operating systems including Windows, Linux, and macOS
• Troubleshoot cloud platforms including AWS, Azure, and GCP
• Troubleshoot application stacks including Python, PostgreSQL, Nginx, and Node/npm ecosystems
• Reproduce customer issues in test environments and identify root causes
• Develop and document remediation steps, runbooks, and knowledge base articles
• Collaborate with Engineering, DevOps, and Product teams to escalate and resolve bugs
• Support deployments, upgrades, and migrations
• Improve support processes, tooling, and automation

Explore Support Engineer at Volexity. Review requirements and application details.

Customer Success Manager

• Administer and maintain Volexity’s Salesforce CRM, including user access, profile permissions, workflows, page layouts, record types, and data fields
• Ensure data integrity through audits, deduplication, and cleanup processes
• Create and maintain dashboards and reports tracking pipeline, engagement, retention, and other metrics
• Maintain the customer portal and ensure accurate delivery of product licenses, documentation, and training materials
• Manage portal workflows and presentation of incidents, alerts, and vulnerability notifications
• Configure customer-facing reports and dashboards
• Align portal access, permissions, and sharing rules with customer license entitlements
• Enforce customer data segmentation and strict tenant-level data isolation
• Troubleshoot portal issues for customers and internal teams
• Safeguard sensitive customer data and remediate data exposure risks
• Manage platform projects, including feature rollouts, migrations, and third-party integrations
• Monitor CRM updates and recommend improvements or new features
• Manage sandbox-to-production deployments, including testing configuration changes, customizations, and integrations
• Collaborate with Sales, Marketing, Operations, IT, and technical teams
• Document CRM and portal processes, configurations, and best practices
• Train analysts, developers, sales, and marketing stakeholders on CRM processes and workflows

Explore Customer Relationship Management, CRM Administrator at Volexity. Review requirements and application details.

Customer Relationship Management, CRM Administrator

Analyst

• Analyze and respond to commodity threats and complex advanced intrusions
• Lead and support investigations into APT intrusions, malware infections, ransomware, unauthorized cloud access, and data breaches
• Analyze systems and artifacts including memory, disk images, logs, and network data to determine root cause and impact
• Collect, preserve, and analyze digital evidence across endpoints, servers, cloud environments, and network systems
• Perform memory forensics and volatile data analysis
• Develop and refine forensic workflows, scripts, and methodologies
• Produce detailed forensic reports, executive summaries, and technical briefs
• Collaborate with Network Security Monitoring, Threat Intelligence, Engineering, and client teams
• Support threat hunting, compromise assessments, and M&A cybersecurity assessments
• Advise clients on cybersecurity questions and overall security posture
• Preserve digital evidence and communicate clear forensic findings

Explore Incident Response and Forensic Analyst at Volexity. Review requirements and application details.

Open roles

Support Engineer

Customer Relationship Management, CRM Administrator

Incident Response and Forensic Analyst