Support Engineer

Volexity

. Provide Tier 2/3 technical support for customers and internal teams .

Posted 11/1/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Tier 2/3 technical support, troubleshooting across multi-platform environments, and developing technical documentation. Proficient in cloud platforms and application stacks, with strong collaboration skills to enhance support processes and automation.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting SkillsCloud Platform KnowledgeTechnical Documentation WritingNetworking Fundamentals Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical SupportCloud PlatformsPythonPostgreSQLNginxNode/npmNetworking FundamentalsTerraformScripting

Soft Skills

Written CommunicationVerbal Communication

Tools & Technologies

AWSAzureGCPBurp SuitePostmanEDRsSOARsMDMs

Industry Keywords

Digital ForensicsIncident ResponseInfrastructure-as-CodeEnterprise AuthenticationVirtualization Platforms

Tech Stack

Tools & technologies

AWSAzureCloudDNSFirewallsGoogle Cloud PlatformLinuxMacOSNGINXNode.jsPostgresPythonRubyTerraform

About the role

Key responsibilities & impact

Provide Tier 2/3 technical support for customers and internal teams
Troubleshoot operating systems including Windows, Linux, and macOS
Troubleshoot cloud platforms including AWS, Azure, and GCP
Troubleshoot application stacks including Python, PostgreSQL, Nginx, and Node/npm ecosystems
Reproduce customer issues in test environments and identify root causes
Develop and document remediation steps, runbooks, and knowledge base articles
Collaborate with Engineering, DevOps, and Product teams to escalate and resolve bugs
Support deployments, upgrades, and migrations
Improve support processes, tooling, and automation

Requirements

What you’ll need

3–7+ years of experience in technical support, systems engineering, or similar roles
Strong troubleshooting skills across multi-platform and cloud environments
Solid understanding of networking fundamentals, including DNS, HTTP/S, ports, firewalls, proxies, load balancers, SSL/PKI, REST APIs, and JSON
Knowledge of system logs and monitoring tools
Knowledge of cloud logging infrastructure
Experience writing technical documentation, troubleshooting guides, and customer-facing remediation steps
Strong written and verbal communication skills
Working knowledge of Terraform or similar Infrastructure-as-Code tools (preferred)
Scripting skills in Python, Ruby, PowerShell, or similar (preferred)
Experience in digital forensics and incident response industries (preferred)
Experience using EDRs, SOARs, and MDMs (preferred)
Ability to reproduce problems on virtualization platforms (preferred)
Understanding of enterprise authentication such as LDAP, SAML, and IPA (preferred)
Ability to troubleshoot network file shares, cloud storage, and auto-scaling groups (preferred)
Proficiency using web developer tools and proxies such as Burp Suite and/or Postman (preferred)

Benefits

Comp & perks

Benefits, equity, and professional development budget are included in discussions of total compensation
Remote work (USA)